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Larsen & Toubro Eng., Construction & Operations | APJ SAP Sales Cloud | SAP Service Cloud SAP Field Service Management
Engineering, Construction & Operations
Larsen & Toubro Limited is an Indian multinational conglomerate, with interests in industrial technology, heavy industry, engineering, construction, manufacturing, power, information technology, military and financial services.
Real-Time All data is captured Centralized Data Prior to this, data was kept on paper
Headquarters India
Products earthmoving equipment
Web Site
larsentoubro.com
Business Challenges • Previous solution used was on premise CRM for managing their sales.. Previous to that, sales activities were managed purely on individual laptops. Analysis of field service data was not possible. Customer data was everywhere, and data was lost. Customer information was difficult to capture. Customer Benefits • After implementing SAP Sales Cloud, it brought in the centralized customer data for sales. They capture a lot of customer peripheral information that it will help the company to profile the customer and try to understand what type of customer they are. • With SAP Service Cloud and SAP Field Service Management, L&T service teams are able to capture data from the field as well. They are able to see how many visits the sales engineer has made, view their customer base, how much they have covered, and what are the open service opportunities. • Now they are able to see travel times, time to service the machine, the different activities carried out, the goods and parts consumed and how much and the overall time used for the service.
“SAP CX helps us analyze customer data and sell better.”
Prakash Shinde Digital and IT initiatives, L&T Construction Larsen & Toubro Limited
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