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PILLER Group Industrial Manufacturing | MEE
Industrial Manufacturing
The Piller Group is based in Germany and operates worldwide in the field
SAP Sales Cloud | SAP Service Cloud SAP Marketing Cloud | SAP S/4HANA SAP Field Service Management
of uninterruptible power supply. Piller has around 300 technicians taking care of clients in more than 40 countries.
90% Less Paper With digital processes 30% Reduction In effort by using digital processes
Headquarters Germany
Products Industrial fans and compressors
US$100 M Revenue
Web Site piller.de
Featured Partners FIS IBsolution
Business Challenges • Individualized manual processes in the sales, service, and marketing departments that were time intensive and prone to human error, posing challenges for updating data and maintaining quality • Need to harmonize all customer-related processes, from initial contact and order management to delivery of spare parts and follow-up Customer Benefits • Integration of SAP Customer Experience solutions, SAP Field Service Management, and SAP S/4HANA, enabling real-time data and unified processes for the sales, service, and marketing areas • Comprehensive customer-related processes and consistent communication across the company as well as more efficient and innovative customer service
“We’ve always combined tradition with innovation when manufacturing our blowers. With SAP Customer Experience solutions, our customer management operations are superior to those of our competitors. We’re able to keep a close eye on processes and respond quickly and accordingly.”
Thomas Henzler CIO PILLER Blowers & Compressors GmbH
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