Industrial Manufacturing Industry & CX Value Stories

Industry Trends Global megatrends affecting Industrial Manufacturing Industry

INCREASED ENVIRONMENTAL AND SOCIAL PRESSURE Focus on sustainability is increasing in each aspects such as inclusion, sourcing, and emissions

CHANGING BUSINESS LANDSCAPE New competitors,

CUSTOMER-DRIVEN CHANGE True customer centricity and “mass customizations”

SUPPLY CHAIN CHALLENGES Raw material

shortage, labor shortages and congestion are impacting transportation and production schedules

markets, customers, and business models are appearing.

v

“By embracing these trends, industrial manufacturing companies can address environmental and social pressures, improve their supply chain operations, reduce energy consumption, and meet the growing demand for customer-driven change. This will ensure their long-term viability and maintain their competitiveness in the market.

Click to read “ 5 Tips to Maximize Business Value with Service-based Models” Whitepaper

Click to Read How to exceed customer service expectations wtih SAP Service Cloud

Click to Read How e-commerce

acceleration has changed B2B business Whitepaper

Made with FlippingBook - Online magazine maker