THE RIGHT FIT
Are you...? • Experienced in managing complex commercial businesses, working with both in-house and external brands. • Able to develop and implement commercial strategies for large-scale complex retail and F&B operations. • An innovator with the ability to create new commercial opportunities. • Adept at managing large diverse teams across multiple outlets and driving the best performance from team members. • Financially savvy with experience of managing costs and resources. • Experienced in running multiple projects and working with a wide range of stakeholders. • An excellent communicator with the ability to lead, negotiate, persuade and influence e.g. to participate in Union negotiations and to network regionally and nationally.
CLICK HERE FOR THE FULL JOB DESCRIPTION & PERSON SPECIFICATION
• Develop and instill an approach to customer service that seeks to deliver services that are personalised to individual customer’s needs. • Develop, implement, and evaluate operational plans with responsibility for brand identity and contracts/leases, as well as budget management. • Foster a robust culture of both process ownership and continuous improvement • Evaluate service provision and recommend and implement innovative solutions to improve service quality, efficiency and long term, sustainable improvements. • Develop Key Performance Indicators and design dashboards to track performance.
PEOPLE • Provide highly effective leadership and support of large teams, through intermediate managers. • Create team flexibility and depth; developing a ‘pool’ of talent with cross- functional skills to ensure the delivery of excellence. • Guide, motivate and coach direct reports, supporting them to develop and deliver services to quality standards that are aligned with the University’s requirements. • Lead staff through periods of change, communicating a clear, positive vision and culture, whilst acting as a role model. WORK LIFE • Hours as required (based on a notional 37.5-hour week), to support a 7/365 F&B/ Retail operation (ie. including nights, weekends, bank holidays and University closure days), other team members’ rotaed working arrangements and Campus Services and University business requirements.
Made with FlippingBook interactive PDF creator