W hile the subsequent sections of this paper detail the program itself, we’re sharing the following “Day in the Life” of The Heart House patient and caregiver in order to best demonstrate the program’s impact on the patients and caregivers it engages, as well as the operational and practice management efficiencies it affords The Heart House clinical care team. Read on to “experience” how this program simplifies information exchange for patients, offloads The Heart House clinical care team from individual phone calls, and creates efficiencies in practice operations and patient support.
Three days before his initial in-person appointment, Dave receives a text message from The Heart House, asking him to click a link to confirm his appointment and answer a few questions prior to coming into the office in the COVID-19 environment. Dave answers the questions and is cleared for his appointment.
During the appointment, The Heart House determines that Dave has the start of congestive heart failure, explains the inclusion of The Heart House Personal Concierge™ telehealth program as part of their care delivery model, and lets him know he will be receiving communications related to appointments, prep, logistics, and his overall condition via mobile text message.
Dave Anderson
The following day at noon, Dave receives a text asking him to provide feedback about his experience at the appointment the prior day. Dave completes the one- minute survey.
Patient:
62 y/o
Age:
Diabetic, High blood pressure
Condition:
Dave, a 62-year-old diabetic with high blood pressure, has been experiencing shortness of breath and a high level of fatigue, making it difficult for him to get through his day. Given his health and his family history of heart disease, Dave was recently referred to The Heart House for a cardiac consult.
Dave also receives confirmation that he is enrolled in The Heart House Concierge program and he starts receiving daily information that educates him about his condition and provides suggested lifestyle changes to improve his health.
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