After a few months of ongoing issues, The Heart House care team directs the implant of a loop recorder for Dave to provide ongoing monitoring of the rhythm of his heart. The night before, Dave receives a text confirming his appointment and reminding him to take his antibiotic an hour before the procedure. Dave gets a monthly survey asking about his outlook on his well-being and his optimism for the future. Early on, Dave was somewhat negative; however, as the months pass and his condition improves, Dave becomes more positive. Dave and his wife are thankful for the frequent, timely, easy-to-understand care messages and information they receive via text. The Heart House saves hours of time on calls, messages left for calls not returned, and lost appointment time for patients who show up unprepared for their appointments. In turn, when Dave receives the electronic patient satisfaction survey from The Heart House the day after each appointment, he is happy to complete the brief questionnaire and offer his positive feedback on his experiences with The Heart House – both in person and remote. As Dave continues to monitor his condition, he is encouraged by the information he receives from The Heart House on his mobile device. It encourages and empowers him, and he is happy to receive the information that helps him to manage his physical and psychological well-being. His wife and caregiver also appreciates the information she receives, as it enables her to better care for Dave proactively.
Upon completing the stress test, Dave lets the nurse know that he is a bit anxious about his condition, as is his family, and that they are anxious to receive the results. The nurse assures Dave that he will receive feedback as soon as it’s available. Within two days, Dave is informed via text by The Heart House that his test results indicate no abnormalities, and his anxiety is greatly reduced. Every Monday Dave receives a survey asking him if he has gained weight, has increased shortness of breath, swelling in the legs, or has stopped taking his heart medications. He completes the survey most weeks. Several weeks into the program, Dave has a particularly bad weekend. He had a lot of trouble sleeping and his ankles swell to the point at which he contemplates going to the ER. On Monday when he gets the survey, he indicates that he has additional swelling and trouble breathing. New/worsening moderate swelling and new/ worsening shortness of breath have been reported for DAVE ANDERSON on the most recent wellness survey. Survey submitted by the patient. Patient’s contact number: 1-848-467-4560
That afternoon, Dave receives a call from the nurse. She reviews his symptoms, makes several recommendations, and discusses with his physician whether an adjustment to his medication is warranted. After it’s made, Dave feels much better and is glad he didn’t go to the ER.
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