While Concierge Care is deployed digitally, typically via short Care Messages™ delivered via SMS text with personalized mobile web Care Pages™, there is an ongoing level of deep and highly personalized engagement that goes beyond the temporary experience of a telehealth visit. Like a caring clinician or friend, Concierge Care proactively and consistently engages the patient and caregiver based on their current challenges, time of day, and day of week. The burden and stress of relying on the patient to go to an app or portal is removed.
“The bottom line is that what we’re doing with GoMo Health is in place to improve both the behavioral and the emotional well-being of our patients. With heart disease in particular, behavior — when it comes to diet and exercise — and emotions — when it comes to stress and anxiety — both play a crucial role in how someone develops the condition, or if they already have heart disease, how they manage it. With regard to behavioral and emotional support, that boost that we get by adding GoMo Health to our platform has been tremendous for our patients.” SANFORD J GIPS, MD, FACC, FSCAI Director of Population Health Interventional Cardiology, The Heart House
This type of engagement approach has been instrumental in gathering information that can support patient care, while engaging patients with their providers outside of traditional in-person visits. Patients receive these Care Messages from their doctors in a manner that makes them feel listened to, valued, and empowered. This level of intuitive engagement includes the delivery of patient- specific condition and quality-of-life information, activities and resources, feedback, questions, and surveys that assess mindset and outlook, appointment preparation and medication scheduling, and escalations to care team staff concerning early warning signs of toxicity and other potential adverse events. In the context of this heart failure program, engaging patients in their lived environments includes providing information, guidance, and support with respect to the most common co-morbidities related to heart disease: smoking, diabetes, renal failure, and emotional anxiety and coping.
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