Program Description and Componentry PROGRAM TIMELINE
The program launched in June 2019 and has a duration of six months for each participant. Metrics used to determine program efficacy include return ED visits, hospital admissions, wellness and quality of life responses (gathered through periodic surveys gauging patient and participant satisfaction), appointment adherence (measured through participating provider cooperation), and resolved incidents of escalation for various co-morbidities. See Outcomes Section for detailed outcomes.
PARTICIPANT POPULATION ENROLLMENT PROCESS
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The program is delivered to all Heart House patients diagnosed with congestive heart failure and is a built-in component of the organization’s care plan protocol. Patients must have a cell phone, and they have the option to decline participation. Participants may opt out at any time. Patients begin the program once they come in for an appointment, and receive their welcome message the following day. They receive messages six days per week, and will receive a seventh message if they indicate one of the following comorbidities at the time of enrollment: tobacco use, diabetes, or renal failure. Patients and caregivers appreciate a consistent, dependable, and individualized communications regimen
as they navigate intimidating and stressful lifestyle changes necessary to attain and maintain good heart health. On the same day that the patient receives their enrollment confirmation message, they receive a message asking if they would like to enroll a caregiver to receive the same messaging; this creates further accountability, reinforcement, and encouragement for patients to remain adherent to health care directives. Further, it reduces caregiver anxiety by providing them with what they are so often searching for: a way to provide consistent patient support. They know they want to help; they just don’t know how.
You’re enrolled in Heart House Concierge! You’ll get 7 msgs/wk to help with your care. Text STOPALL to end msgs. Msg&DataRatesMayApply Monday 1 00 PM Heart House: Would you like a partner or caregiver to also get these messages? Sign them up here: http://gcv.me/9f6968
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Heart House: Andy, in order to properly manage your condition, your medication needs to be taken as prescribed. Learn more here: http://gcv.me/181b86 Wednesday 1 00 PM Heart House: Once you’ve quit smoking, you can protect yourself from relapsing. Identify your triggers & select coping skills to deal with high-risk situations.
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