PROGRAM MESSAGE CONTENT, SURVEYS AND ASSESSMENTS
Messaging covers a number of topics, including general information on heart failure, blood pressure control, medication management, patient testimonials, food choices, eating out, exercise, quality of life, health literacy, stress management, emotional support, and more. If patients use tobacco or have diabetes or renal failure, they will receive appropriate messaging for those co-morbidities, including resources for smoking cessation. Patients also receive weekly wellness surveys to track their progress in managing their condition with their doctor and on their own. Surveys are also administered to determine need the for intervention if an escalation of health issues occurs, such as weight gain, edema, shortness of breath, or medication non-compliance. Patients are also given monthly surveys to gauge their outlook on life. Smokers receive a monthly message to check if they have successfully quit smoking. If a queried health issue results in a response that warrants escalation to a nurse, the response is appropriately triaged according to The Heart House protocol. Otherwise, survey response data is collected in real time through the GoMo Platform, and is accessible by designated members of The Heart House staff for tracking and monitoring. Text messages
contain links to AHA-approved and GoMo Health-developed information about the related topics to help patients and caregivers feel more empowered and informed.
Once the program launched, The Heart House began to recognize just how valuable the ability to receive in- the-moment feedback from participants was, and soon began adding other messaging related to appointment preparation. Patients with cell phones scheduled for a stress test receive a 6am message with their appointment time and a reminder not to drink caffeine. Patients scheduled for a loop recorder implant procedure receive a message at 6pm the day before with their
Weekly Wellness Check In
What is your current weight?*
lbs.
Have you experienced a weight gain of 2lbs overnight or 5-7lbs in 1 week?* Yes No If you measure your blood pressure at home, what is the most recent reading? If you have no blood pressure device you may skip this question.
Systolic (Upper Number)
Diastolic (Lower Number)
In the last week, have you experienced NEW or WORSENING swelling?* Yes No
SECTION 4 | THE HEART HOUSE CARDIAC CONCIERGE CARE PROGRAM
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