Program Results and Outcomes PATIENT, CAREGIVER, AND PRACTICE OPERATIONS FEEDBACK
The GoMo Health Cardiac Concierge Program has dramatically improved patients’ experience with their cardiac care providers, from clinical treatment to the actual office experience. Shared below are just a few examples of the positive participant feedback we’ve received: Caregivers Have Shared + “As a caregiver, it helps me understand what my husband is going through mentally and physically whether pain or fatigue and how I can help him to go through and also helps me know our options of good diet and light exercises.” + “It helps me. Everything you send I explain to my husband so we can together figure out any problem we face...thanks.”
As of August 5, 2020, the program had 1,406 auto- enrolled patients and a current enrollment roster of 1,077, representing a retention rate of 76%.
Patients Have Shared + “Telehealth should become a permanent option in your locations. It works very well.” + “First time using telemedicine. It was a great experience.” + “I love that you are texting me changes in taking my medication. Better than phone calls since I have a record of the changes.” + “LOVE the text test results. Hope I also get other results in a similar fashion.” + “You are all working very hard to assist patients in accessing and navigating your services during these difficult times. We thank you and appreciate your kindness and patience with elderly people.” + “Very helpful tool to alert you to signs to be aware of, as well as helpful hints in managing symptoms.” + “It’s a good reminder for me to keep up with my health. It’s good to know someone out there, besides family members, is concerned for my wellbeing…it’s very helpful for me.”
SECTION 4 | THE HEART HOUSE CARDIAC CONCIERGE CARE PROGRAM
Made with FlippingBook Annual report maker