Reduced Hospital Readmissions and Out-of-Pocket Costs and Time Approximately 82% of heart failure patients who visit the ED for their symptoms are hospitalized for treatment. With a typical stay lasting over five days, the national average cost of a hospitalization for heart failure is $11,840.40 If each escalation incident prevented the advancement of serious symptoms that would have ultimately resulted in such an ED visit, as much as $7,825,292 may have been saved in total. + One-year hospital readmission rates of 44% prior to entering the program dropped to 19% after activating the program, representing a 69% improvement
Provider Appointment Compliance Within the first four months of entering the program, current participants who remained enrolled demonstrated a 10% increase in doctor/nurse appointment attendance when compared to their attendance rate prior to enrollment. Patient Satisfaction Survey Completions (Pre-Concierge Program) Before concierge program implementation, one of The Heart House’s hospital affiliates, Virtua Memorial Hospital, tasked them with collecting 30 patient satisfaction surveys by the end of the 2018. GoMo Health was notified of this need in December and worked quickly to deploy a real-time survey solution that could be delivered electronically immediately following participant appointments. This not only allowed us serve Heart House’s general need for a survey, it enabled the capture of real-time, in-the-moment feedback when patients are generally more inclined to provide honest responses. Surveys were delivered via a secure link through mobile text messaging. By the end of 2018 (less than a month after the survey was developed and launched), there were 204 respondents, well over the the original target of 30. The survey continues to be deployed to each participant following their appointment. Data integrity is maintained through paperless storage. Since the launch of the survey, 9,460 have been completed. See the following page for results.
+ 90-day readmission rates of 19% prior to activating in the program dropped to 12% after activation, representing a 37% improvement.
Increased Self-Management to Sustain Lifestyle Changes
Among completed smoking surveys:
of patients self-reported decreasing tobacco use.
43%
22%
self-reported quitting tobacco.
SECTION 4 | THE HEART HOUSE CARDIAC CONCIERGE CARE PROGRAM
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