This report embeds five key takeaways and best practices while demonstrating how Concierge Care ® accomplishes them in a simple and easy way for care teams and their patients:
Extend Point of Care: Integrate the home environment into care plans and utilize it as part of the “Point of Care” (not just televideo).
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Behavior Drives Health Outcomes: It is practical and possible to achieve sustainable lifestyle behavior modification if patients BELIEVE these three things: + They have direct influence and shared decision making in the plan of care. + The care plan makes sense to them and considers their specific lifestyle factors. + They can accomplish the tasks in the plan. Accomplishing this level of behavioral and cognitive modification, which leads to meaningful, improved quality metrics and health outcomes, requires proactively delivering individualized content and resources, at the right time and place, in a consistent manner. This approach increases confidence in self-management, positively impacts outlook, and reduces patient stress and their perceived burden of adherence to the plan of care. Relying on patients to initiate access and navigate an app or portal, particularly if under medical distress, is an obstacle to achieving the level of psychological and cognitive “believability” or change in outlook that fosters sustained resilience in behavior modification.
Activate Caregivers: Empower patient caregivers as (free) FTEs on the integrated care team.
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Integrate Mind/Body Care Plans: Include day-to-day psychosocial activities and resources, in care plans for all medical conditions, which enable patients to self- manage and cope with anxiety, stress, fatigue, and sleep challenges.
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Become Part of Patients’ Daily Activities and Schedule: Extend the telehealth therapeutic beyond the 15-30 minute in-office or televideo visit with flexible patient- partnered care plans that are adjustable to patients’ ever-changing ADLs driven by emotional, social, and physical factors.
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PRELUDE | WHY YOU SHOULD READ THIS WHITEPAPER
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