EMOTIONAL INTELLIGENCE
Emotional intelligence is being aware of feelings. It involves recognizing your emotions and those of people around you. Noticing the facial expressions and body language of others helps you understand how they feel, allowing you to become a better listener and friend. Managing emotions is important for building strong relationships and making thoughtful decisions. Leaders use emotional intelligence to ensure people feel seen and heard.
We have two ears and one mouth so that we can listen twice as much as we speak. - Epictetus
Made with FlippingBook Annual report maker