अdhyavat presents
In this edition...
5. Happenings at SLND 6. Awards & Recognition 7. Guest Engagement score
3. Learning & Development 4. CSR Initiatives
2. Owning our Success
1. From the desk of Mentor's
From Mentor’s Desk
Dear Shangri-La Family, I am filled with immense gratitude and appreciation for the tireless dedication and hard work you have consistently put into your role at the hotel. Your commitment to providing Shangri-La hospitality to our guests has been truly inspiring. Day after day, you have made it possible for our guests to have extraordinary and memorable stays, and for that, I am deeply grateful. The Hotel has broken all records of the past and the year is poised to be the highest in terms of Revenue from the year of opening. As we approach the joyous holiday season, I'm thrilled to share some exciting plans with all of you. I am delighted to announce the return of the Ministry of Crab to Shang Palace from November 23 to 26, 2023, which featured the renowned chef Dharshan Munidasa. Additionally, our city's first-ever night brunch, the Moonlight Brunch, relaunched on November 25, 2023, at Grappa. Our Christmas and year-end festivities are poised to be nothing short of enchanting. Guests are invited to step into the Enchanted Wonders at the hotel and discover an array of celebrations, exclusive gift vouchers, culinary delights, and unforgettable dining experiences. Moreover, in the spirit of gratitude and celebration, we have curated a series of events and initiatives to honour your hard work and dedication. Stay tuned for more details about these special gatherings, and tokens of appreciation designed to express our immense gratitude for your exceptional contributions. Your dedication inspires us every day, and it's our pleasure to create moments that reflect our gratitude for your incredible efforts. Here's to a season filled with joy, appreciation, and shared celebrations. Looking forward to the Colleagues Annual Day.
Abhishek Sadhoo General Manager
Dear colleagues,
The third quarter of 2023 has also seen some very exciting activities happening at SLND. Biggest occasion to talk about has been our super successful handling of the Most Prestigious G 20 event. This event marked the recognition of our true Shangri-La hospitality which was flawless and exuded warmth and un paralleled service straight from our heart for the most discerning guests. They were floored by the attention to details you all provided and I can’t thank you enough. We have also witnessed great culinary experiences with SLND showcasing the Indian Centre of Excellence to our fellow culinary experts from other properties and also taking the step further by successfully merging it with the skilled Gurus / teachers of prestigious academic hospitality schools in Delhi / NCR. Examples like this are testimony of our ever evolving mindset which constantly pushes boundaries and helps Pioneering Next Horizons. Along with our guest focused activities we also enjoyed some activities which showed all of you participating in these activities with much gusto and confidence. Please go through this edition of Adhyavat and see how this quarter unfolded for all of us. As the final quarter of 2023 now unfolds with the festive season; we promise to bring more of these events and ask you to be ready to don your dancing shoes / singing skills etc when we show the SLND Annual Day.
Dhiraj Bhushan Director of HRD
Thanks once again for your determination, dedication and selfless service to our guests.
Owning our Success
Our Colleagues have moved up the ladder to take up greater responsibilities.
ASHISH RAWAT Events Sales Manager from Service Leader - Asst Manager
ASIM MAMGAIN GM’s Office Resident Manager from Director of Food & Beverage Services
GUNJAN BHATIA F&B Service Service Manager from Service Leader - Asst Manager
CHITRA JHA Customer Sales Service Leader - Asst Manager from Service Leader
AAQIB JAVED F&B Service Service Leader - Asst Manager from Service Leader
HEMANT BHANDARI F&B Service Service Leader - Asst Manager from Service Leader
VIPIN SANWAL F&B Service Service Leader - Asst Manager from Service Leader
R.MOHAN F&B Production CDP from DCDP
MANBAR SINGH Housekeeping Service Leader - Asst Manager from Service Leader
SARADA PRASANNA GERU Engineering Service Leader from Service Associate
RADHE SHYAM Engineering Service Leader from Service Associate
VISHAL KUMAR VERMA F&B Service Service Leader from Service Associate
VIVEK SHARMA F&B Service Service Leader from Service Associate
GURU BAKSH RATHORE F&B Service Service Leader from Service Associate
AWANISH KUMAR Front Office Service Leader from Service Associate
ARUN NEGI F&B Production DCDP from Commi - I
DEEPAK TYAGI F&B Production DCDP from Commi - I
SOHAN SINGH RAWAT F&B Production Commi - I from Commi - II
SAMUEL GURUNG F&B Production Commi - II from Commi - III
KULDEEP SINGH BISHT F&B Production DCDP from Commi - I
Learning & Development
The International Institute of Culinary Arts and International Institute of Hotel Management, Badarpur arranged enriching academia interface for their students at SLND on July 27th, 2023 , and August 3rd, 2023 respectively. During these visits, students enjoyed valuable learning experiences, gaining insights into the operations of various hotel departments, including diverse kitchens. They seized the opportunity to interact with our chefs and department heads, acquiring firsthand knowledge. This immersive encounter proved to be an enlightening and invaluable experience for the students.
IICA
IIHM
IIHM
IICA
IICA
Industry Academia Interface
Financial Services Seminar A seminar on Financial Services was held at SLND on August 25, 2023, with the aim of enhancing the financial acumen of the staff at the senior level . This seminar proved to be an exceptionally informative and engaging
experience for all participants. Its influence extended beyond the seminar day, as the knowledge gained would continue to influence the financial decisions and prospects of the attending staff.
FLS Training by DFS A crucial Fire and Life Safety Training Session was conducted in the premises of SLND by the Delhi Fire Services on the August 28, 2023, marking a significant effort to enhance the safety and preparedness of the employees in the event of fire emergencies. This session was organized to educate and raise awareness about fire safety measures, emergency response procedures, and life-saving techniques. It aimed to equip the participants with the latest knowledge needed to prevent, respond to, and recover from fire emergencies.
ELP Launch The Emerging Leaders Programme (ELP) , which was initially launched with the goal of providing essential leadership skills to middle managers, continued to make a significant impact. We launched the ELP on August 29, 2023 . Since its inception, ELP has consistently garnered positive feedback, demonstrating its effectiveness as a crucial learning intervention that solidifies leadership concepts and fosters career development. ELP stands as a testament to the importance of continuous leadership development in today's ever-evolving business landscape.
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To instill the essence of Shangri-la's culture, a comprehensive orientation session was conducted for new employees in the month of August. This was followed by a welcoming lunch with the top management, and acquainting newcomers with the inviting and hospitable work environment at SLND. New Colleague Orientation
ISO Training SLND organized a comprehensive two-day In-house Internal Auditor Training program . The focus of this training was to equip participants with the necessary knowledge and skills related to the ISO 14001:2015 and ISO 45001:2018 standards . These standards are integral to environmental management and occupational health and safety, respectively. Internal auditors, who play a vital role in ensuring compliance and continual improvement within an organization, were given insights into effective auditing techniques and methodologies. The initiative reflects a commitment to maintaining high standards of environmental management and occupational health and safety within the organization.
Corporate Social Resposibility
Visit to NDS SLND introduced its new family members to Noida Deaf Society NDS , our Embrace partner, for a Sign Language Workshop on September 19, 2023 . This joint effort aimed to cultivate inclusive communication by familiarizing participants with sign language. The workshop facilitated a grasp of essential sign language gestures, empowering individuals to engage effectively with the hearing-impaired community. This immersive learning opportunity is geared towards fostering a more empathetic and inclusive workplace environment, ensuring that all team members feel supported and understood.
NDS Visit to Shangri-la Members from Noida Deaf Society (NDS) , our esteemed Embrace partner, were hosted at SLND for a property tour in a month of September. During their visit, our team members effectively communicated using sign language, ensuring a comprehensive understanding as they showcased our property. This personalized approach aimed to illuminate career opportunities within the hotel industry for individuals with special abilities, fostering an environment of inclusivity and empowerment.
Happenings at SLND
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CONGRATS SANTUSHTI IS A YEAR OLDER Santushti, the staff refectory of SLND celebrated its birthday on July 10, 2023 . A special lunch was arranged for SLND's entire staff, featuring a variety of delectable treats like steaming dumplings, zesty golgappas, flavorful pastas, and refreshing mocktails, followed by a cake-cutting ceremony. The celebration was filled with happiness and joy as the staff relished delicious food and delightful beverages, making it a memorable and enjoyable occasion for all.
Chef Ammar Molki Patrons at our Tamra
restaurant were delighted to indulge in the exquisite tastes of Lebanese and Moroccan culinary delights meticulously curated by the acclaimed and award-winning guest Chef Ammar Molki , gracing us with his presence from July 17th to July 21st, 2023 . Through his expertise, diners had the opportunity to indulge in a diverse and captivating array of dishes that reflected the authentic essence of these culinary traditions. The culinary showcase aimed to transport guests to the heart of Lebanon and Morocco, allowing them to savor the unique and delightful taste profiles associated with these regions.
The installation of the Roti Maker Machine took place in the staff cafeteria "Santushti" on August 3rd, 2023 . This innovation has brought a delightful change for our staff, allowing them to relish the warmth of freshly made traditional Indian "Tawa Roti" instead of the usual tandoori Roti during their meals, evoking a sense of homeliness. Beyond enhancing their dining experience, this transition signifies a conscientious step towards environmental preservation by minimizing coal usage, thereby reducing the emission of harmful gases. Roti Maker Machine Installation in Santushti
GREEN HOUSE Miracle Masters , the Green House of SLND, hosted an exhilarating football match - Futsal on August 8th, 2023. Miracle Masters
BALL FOOT FOOT FOOT FOOT BALL BALL BALL BALL FOOT BALL FOOT FOOT BALL BALL BALL BALL
The Miracle Masters , Green House of SLND, orchestrated a spirited Futsal-Football Match on August 08, 2023 , at the Jasola Sports Complex, New Delhi . The event commenced by honoring all the EXCOM's and HOD's with planters, aligning perfectly with the Green House theme. Every participating team engaged with tremendous enthusiasm, fostering a vibrant atmosphere filled with enjoyment and camaraderie. Dum, Yellow House, secured the top spot, while Sultan, Red House, emerged as the runner-up. This event offered a refreshing break from the regular routine, allowing everyone to unwind and forge stronger bonds amongst each other.
Football Match
Fresh Eyes
On August 12, 2023 , SNLD conducted its "Fresh Eyes" session, tailored for new joiners, ensuring a seamless integration into the organization. The session's core aim is to create a welcoming environment, nurturing new members' learning and growth. Activities and discussions introduced them to the organizational culture, values, and work processes, fostering a sense of belonging and alignment. Fresh Eyes also serves as a platform to address new members' queries or concerns, ensuring their support and information. Prioritizing their well-being showcases SNLD's commitment to a positive work environment, emphasizing continuous learning and professional development.
On August 10, 2023, we hosted 'Coffee with Abhi,' where our General Manager engaged in a meaningful discussion over coffee with SLND's summer batch trainees. This proactive initiative aimed to gather valuable feedback from our trainees, fostering an environment conducive to improved working conditions for all. Moreover, it was a strategic move towards enhancing our role as an employer, actively working on refining employability skills and fostering a more conducive work environment
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The 77th Independence Day was joyously observed on August 15, 2023, commemorating the pivotal moment of freedom in the nation's history. The flag was ceremoniously hoisted, rousing immense pride and fervor, while honoring the soldiers who made the ultimate sacrifice warmly welcomed all SLND guests to join in, sharing in the spirit of gratitude and national unity. for their country. This momentous occasion
Chef Tikka Singh Visitors to our Tamra restaurant relished the opportunity to savor the rich flavors of Punjabi Cuisine expertly crafted by our guest Chef Tikka Singh from 18th August to 27th August 2023 . Chef Tikka Singh showcased his distinctive Punjabi dishes at Tamra. Among his special offerings were Tawey Da Meat Walla Tikka, Meat Di Chaap, Ambi Walla Tandoori Paneer Tikka, and Tikka Singh Da Meat Tariwala.
Fire Drill A fire readiness assessment was conducted at SLND to evaluate the efficiency of the emergency fire services. A simulated fire drill took place, prompting everyone to assemble outside the hotel premises, congregating in the lush lawn area to actively participate.
The purpose was to ensure the preparedness of both the personnel and systems in the event of a fire emergency. The drill aimed to test response times, evacuation procedures, and the overall effectiveness of the fire safety protocols. This exercise not only assessed readiness but also fostered a sense of collective responsibility and awareness among the participants.
Super Annuation celebration of Vijay Singh Bisht Retirement denotes the important life milestone, signifying the closure of one chapter and the commencement of another. Departing from the workplace can evoke a mix of bitter sweet emotions for retirees. Amidst feelings of both excitement and apprehension, they reminisce about their career journey while standing at the threshold of endless possibilities. Vijay’s exceptional teamwork and unwavering dedication are profoundly valued and recognized.
Moments of Joy The MOJ program was organized to recognize colleagues who surpassed expectations by delivering exceptional service to guests on July 10, 2023 and September 14, 2023. In commemoration of this remarkable achievement, management arranged an elegant high-tea gathering, presenting certificates to team members as a testament to their remarkable dedication and contributions. This event celebrated their outstanding commitment and hard work, acknowledging their remarkable efforts in a distinguished manner. It not only honored their exceptional service but also underscored the importance of recognizing and appreciating exemplary performance within the organization, fostering a culture of appreciation and motivation among the team.
The SLND family joyfully hosted esteemed dignitaries, notably the Prime Minister of the United Kingdom, Rishi Sunak MP, alongside his wife, Mrs. Akshata Narayana Murty . The gathering also embraced the presence of the Chancellor of Germany, H.E. Mr. Olaf Scholz, and the Prime Minister of Italy, Giorgia Meloni . Their collective presence illuminated the G20 summit, fostering a warm and convivial atmosphere. Beyond being a momentous diplomatic affair, this gathering underscored the essence of unity and cooperation, bringing together renowned leaders to deliberate on critical global issues during the month of September.
International Housekeeping Week SLND celebrated Housekeeping Week in the third week of September as a tribute to honor and acknowledge the tireless dedication of our invaluable housekeeping team.
Proceed ahead to catch a glimpse of the joyous and lively week.
18
Anniversary th
18 Years Strong SLND recently marked a significant milestone by completing 18 Years of dedicated service. This anniversary stands as a testament to the hotel's enduring commitment to hospitality and excellence since its inception. Over the course of these 18 years, the hotel has become a cornerstone in the hospitality industry, providing a welcoming and comfortable haven for guests. The celebration of this milestone is not just a recognition of the passage of time but also a reflection on the hotel's journey, growth, and the countless guests it has served over nearly two decades. This celebratory occasion is not only an acknowledgment of the hotel's history but also a forward-looking moment, as it paves the way for continued dedication to providing exceptional service and creating memorable experiences for its guests. The 18th anniversary serves as a milestone to appreciate the hotel's contributions to the hospitality industry and to look ahead to a future of continued success and excellence.
Awards & Recognition
Best Italian Cuisine Award Sorrento , the renowned Italian eatery under SLND, has clinched the prestigious title of "Best Italian Cuisine" from Travel and Leisure India , a highly influential magazine in the realm of travel and lifestyle across India and South Asia. This accolade stands as a testament to Sorrento's exceptional culinary prowess in delivering authentic Italian flavors, solidifying its position as a top destination for connoisseurs seeking unparalleled dining experiences.
Best Business Hotel Award
SLND has been honored as the Best Business Hotel during the 8th HRANI Conclave , a significant recognition within the hospitality industry. This prestigious accolade further solidifies SLND's reputation as a distinguished establishment dedicated to catering to the needs of business travelers, offering unparalleled services and amenities that set the standard for excellence in the hotel sector.
SLND has been distinguished with the prestigious title of "Best Innovative Concept Restaurant" for its, Le Petit Chef Restaurant during the 8th HRANI Conclave . This recognition highlights SLND's commitment to culinary ingenuity and originality, showcasing Le Petit as a trailblazing dining destination that sets new benchmarks in the industry. This accolade solidifies SLND's reputation as an innovator in the culinary sphere, celebrating creativity and uniqueness in the realm of dining experiences.
Best Innovative Concept Restaurant
Executivge Chef of the Year SLND's Executive Chef, Chef Gagandeep Singh Sawhney , secured the esteemed title of "Executive Chef of the Year" at the highly regarded Indian Restaurant Awards 2023 . This accolade signifies Chef Sawhney's exceptional culinary expertise and leadership, highlighting his outstanding contributions to the culinary realm within SLND. His achievement further solidifies SLND's commitment to culinary excellence and innovation, showcasing Chef Sawhney as an exemplary figure in the industry, setting new standards for culinary artistry and skill.
Most Creative Dining concept Award SLND received the esteemed honor of "Most Creative Dining Concept" for its Le Petit Chef Restaurant , at the prestigious Indian Restaurant Awards 2023 . This recognition underscores SLND's innovative approach to dining, highlighting Le Petit Chef's exceptional creativity and unique culinary concept. This accolade further cements SLND's reputation as a trailblazer in the culinary world, showcasing its commitment to offering unparalleled and inventive dining experiences to its patrons.
Guest Engagement Score
Likelihood to Recommend
Overall Stay Experience
Fulfillment
Target: 86% Score: 88.2%
Target: 90.7% Score: 91.8%
Target: 8.98% Score: 9.1%
Problem Handling
Problem Free
Service Attentiveness Target: 89% Score: 94.29%
Target: 73% Score: 73.1%
Target: 73.8% Score: 73.9%
Love and gratitude can part seas, move mountains, and create miracles!
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