The new service, aimed at small and medium enterprises (SMEs), is chiefly for people who are new to business, either setting up or expanding.
Colin Ford, HMRC’s Head of SME Education Design, said:
“Starting and running a business is challenging and HMRC recognises that its customers sometimes need help to understand their tax affairs.
“Signing up is a simple process. We do not ask for any personal information beyond a name, e-mail address and phone number.
“At a time when businesses need all the help they can get, HMRC is keen to do everything possible to ensure SMEs have the information they need to make their tax affairs as smooth as possible.” Once a customer signs up, the business will receive about six emails signposting a range of help. The advice available includes videos, interactive tools, factsheets and online presentations or webinars. The help is tailored to the level that the customer indicates they need and their likely cycle of tax obligations. The email service will not be able to provide answers to specific questions from the signed up companies.
SMEs can sign up for the email service by following this link
HMRC press release
HMRC PUBLISHES CALL HANDLING STATISTICS FOR ITS CONTACT CENTRES
1 November 2012
As part of the Joint Initiative on Service Delivery, HMRC has worked with Representative Bodies to agree to publish information about its Contact Centres .
The Contact Centre information will be published on a quarterly basis and the first quarter covering the period April – June 2012 is now available.
The CIPP will keep reviewing these to see they improve rather than deteriorate. It is hoped with an additional 1000 staff the contact centre service will be much improved.
Change of address for employees
(From HMRC WEEKLY UPDATE 16 NOVEMBER 2012 )
We are working to improve our accuracy in processing change of address notifications that we receive from employees.
It would help us to do this if more employees were to use the HMRC address change email template rather than other forms of notification, which we have sometimes misinterpreted as a change in the employer’s address. If you routinely provide advice or assistance to your employees in notifying their changes of address or other personal details to HMRC, please ask them to use the on-line facility above. It really is in their interests for them to keep us up-to-date with their address changes. Each year some repayments are returned to us undelivered because we do not hold an up-to-date address for the individual and they do not receive the payment that we
CIPP Policy News Journal
12/04/2013, Page 103 of 362
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