Board Converting News, March 14, 2022

AICC Xperience Panelists (CONT’D FROM PAGE 1 )

perform and we get to see how they react to the task of as- sembling a die cut box. We also get to see who may have

Harris : It’s definitely been a challenge to try to keep spirits up energy up among our employees. Despite this, the customer always has to be number one. Our team has

some leadership abilities. We are also looking to connect on a deeper level with our customers and suppli- ers so that they understand our sup- ply line challenges. Finally, we rec- ognized that it’s time for us to retool and not just equipment. We need to re-emphasize the importance of pro-

done a good job staying in front of our customers and keeping them ed- ucated as to what’s going on in our industry. What we’re doing different- ly is hiring more temporary workers, which was helpful when several our employees were out with Covid at the same time. We’re spending more

Mark McNay

cesses. We have a lot of new employees, maybe 150 in our Springfield location alone, so “tribal knowledge” is gone and it’s important to “get back to the basics.” Nusslein : We’re doing some of the same things that the other panelists have mentioned but in addition to the Great Resignation, we’re also dealing with the Great Retirement.

Jana Harris

on labor and everyone is getting pay raises. Also, we’re a little more open minded when it comes to our people working from home, which we also learned from Covid. On a related note, we were going to build a new office right across the street from the plant, but realized that we did not have to all be physically in the same place to get our jobs done. So we’ve decided to build our new office at a location about five miles from headquarters. McNay : To manage the surge of business we’ve seen, we’re hiring differently today than we’ve ever done be- fore. We’ve gone beyond the “send us your application and we’ll hire you based on what we think is a good fit for us” to attending hiring events where we could meet and interview 15-20 people at the same time. We stress them a little bit by putting them in a position where they have to

We’ve had people who have been with us for thirty or forty years and we’re losing their knowledge. It’s im- portant that our processes are docu- mented so whether we are bringing on someone in their forties or fifties or whether they’re coming right out of high school, their new learning

Ed Nusslein

has to be interactive in a way that is also fun. Things we’ve done differently? We’ve “doubled down” on employee engagement and we’ve been more focused


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March 14, 2022

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