Support is our watch-word. We wouldn’t be where we are today (40 years on) without it and we strive to offer a full and comprehensive service. We are really proud of our engineers Our engineers are multi-skilled, have a wealth of experience and cover all aspects including mechanical, electrical, electronics, general engineering and welding. They operate to our high standards, and being part of the Vigo team, they reflect our values. Flexible support We have a fleet of Vigo vans so our engineers can support you on-site. We also have dedicated office- based engineers you can contact for technical help, advice, or tips on keeping the equipment you purchased from us running at its best. Technical adaptations One size (or type) doesn’t always fit all and rarely will connect to your existing equipment without intervention. We can make technical adaptations to ensure, where necessary, that the equipment we supply integrates seamlessly into your line. Safety standards We take the safety of the products we sell very seriously. We purchase from reputable suppliers and we are committed to the safety of our customers and our staff. Where required under the relevant Directives, we ensure equipment is
UKCA marked. As members of the CE Marking Association, we are authorised to issue UKCA marks where required and we keep up to date with changes in Directives and legislation. Installation & commissioning Larger projects and equipment require assembly in our workshops, re-assembly, set up at your site, and commissioning to ensure everything is operating according to your project requirements. Manufacturing experience We manufacture a few key pieces of equipment when an established equivalent cannot be found, or where the quality of alternatives on the market do not meet our high standards. Trusted warranty As standard we issue a comprehensive 12 month parts and labour warranty, supported by Vigo engineers; we offer an extended warranty on Voran presses and CIMEC bottling machines. Maintenance advice, service & repairs We can advise you on preventative maintenance to keep your equipment in good operative condition. We carry out servicing and repairs on equipment bought from us. Service schedules can be tailored to fit your production demands. We offer service contracts for both lines and specific pieces of equipment supplied by us. Each contract is tailored to suit the annual production of the line, and includes scheduled maintenance visits by our Engineers and estimated costs of parts required.
Technical Support
rawlingsgroup.co.uk
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