Horizon Star - January 2019

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Friends campaign to improve care for cardiac patients, moms and babies at TMH

When I first started I worked in Long Term Care. The best advice I ever received was: When working with Alzheimer patients, go where THEY are, in time and or memory, because they cannot come to yours, the present time. It has helped me so much and my lovely patients as well. Eileen Harrison Patient Care Attendant (PCA), Emergency Department, Upper River Valley Hospital After 34 years with Horizon and as I head into retirement in January 2019 my words of advice are: Don’t shy away if an opportunity is presented to you. If someone approaches you with a chance to get involved in a project or take on a new role Go For It! They obviously recognize your strengths, work ethic and abilities so take a leap and challenge yourself. It will provide you with an opportunity to broaden your experience, further develop your skill set and meet other Horizon employees. Claire Esson Regional Director, Workforce Optimization, The Moncton Hospital Don’t lose your empathy. Empathy fuels connection: with your patients, with your co-workers and with yourself. You work in a system that can diminish your empathy, if you allow it. We have professions that are hard physically, emotionally and mentally. We have a system that often demands we do more with less. In those moments when outside forces seek to eat away at your empathy, remember why you are here and who you are doing this for: the patient. Focus on them. Connect with them. Do your best for them. Keep your empathy, even when it’s hard. Jennifer Carey Medical Radiation Technologist, Diagnostic Imaging, The Moncton Hospital Tip 1: Be gentle on yourself. New positions in any workplace often require a steep learning curve and with lots to learn and know; never be scared to ask questions. Tip 2: Be assertive. When in the field of nursing, it is absolutely essential that you feel safe and comfortable. A really good orientation is necessary. Be sure to let your supervisor know if you feel unsafe. Tip 3: Communication is your greatest asset. Always. Tip 4: Lastly, Nursing is extremely rewarding and has so many opportunities with lots of areas where one can work. I have had the opportunity to enjoy Critical Care, Emergency, Public Health, Geriatrics, UNBSJ School Health Centre, Corrections, Clinical Instructor work and now Addictions and Mental Health. Such a great journey. Sam (Chandra) Flewelling RN, Addiction and Mental Health Services, Saint John If I was to give new nursing grads/staff advice it would be: treat your patients like they’re your family, because everyone wants their family to receive the best care imaginable no matter their age, presenting complaint or social status. Melissa McCully RN, Emergency Department, Upper River Valley Hospital

You will not and should not know it all coming out – but that’s a good thing! Ask all of the questions. Your coworkers will be more concerned about you if you don’t ask versus if you do. Take this time to learn. Sally Mackereth RN, Intensive Care Unit, Saint John Regional Hospital Your challenges will not keep you from being successful. I was one of the slowest typists in my class but in my current position I have learned that employers look at the bigger picture and take into account your entire skill set when hiring. Nicola Keeling Administrative Assistant, Infection Prevention & Control, The Moncton Hospital My advice to someone entering the field of diagnostic imaging, or any front line health care field would be to become the best communicator you can be. Good communication begins with listening carefully and paying attention to the details of what’s going on around you. Studies have shown that communicative errors are the root cause of two out of every three adverse medical events. We can literally save lives by being better Whenever I encounter new students, whether in high school or college, I can’t express enough that nursing is about the patient, not ourselves. If you can leave all your problems and attitudes at home, give one hundred percent of yourself to every patient every day you work, then you are a “nurse”. This may sound hard to do, and believe me I know firsthand. However every person I meet at work is there because something in their health is not so great, and if I can help by doing my very best, then I feel I have done my job the way I would hope someone would help me if the roles were reversed. Marlene Reid LPN, IV Day Hospital, St. Joseph’s Hospital After 30 some years and retiring in January 2019, my handed-down philosophy has been, always give more than people expect and be accountable. Ray Jones Carpenter/Cabinetmaker/Locksmith, Physical Resources, The Moncton Hospital Tip 1: Establish a way to practise self-care, regularly, so that it becomes part of your routine and your norm. Compassion fatigue is very real and prevalent within the health care field. Tip 2: People will not always remember what you said to them, but they will remember how you made them feel (based on a quote by Maya Angelou). Angela Keetch Registered Social Worker/Clinician, Child & Youth Team CISM Co-Coordinator, Addiction & Mental Health Services, Charlotte County Region communicators! Phil Kennedy RTR/Program Director, Saint John School of Radiological Technology

What advice would you give to someone starting in your field? Thank you to everyone who shared their single most importance piece of advice for someone beginning a career in their field of work. We received 31 submissions, each offering insight that will help those new to their profession — and maybe even those who’ve been at their job for decades! Many members of the Horizon team shared helpful tips that get them through a stressful work day and practical advice about finding that first job in your field. Others shared how a positive mindset and strong communication can make a new job less daunting.

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From left: Dr. Ken Gillespie, TMH Chief of Staff; David Savoie, Friends Chair; Pat Armour, Friends 1st Vice Chair; Robert K. Irving, Extraordinary Care Campaign Chair; Linda Saunders, President and CEO, Friends: Dr. Ron Bourgeois, TMH Cardiologist; Jean Daigle, VP Community, Horizon at the official launch of the campaign.

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The new Maternity and Newborn Unit will house the Labour and Birthing Unit (LBU), Neonatal Intensive Care Unit (NNICU) and the Maternal Fetal Medicine Clinic (MFMC). These three units will be relocated and merged into a new building between the Professional Arts Building and the hospital’s main entrance. This new space will create more modern and individual patient rooms for all stages of birth, each with private washroom facilities. This will improve outcomes for the mother, reduce the length of hospital stay, prevent the spread of infection and provide safe and quality patient care and a safe and seamless work environment for staff. The Neonatal Intensive Care Unit will also feature single private rooms, improving care by parents, patient and family privacy and confidentiality and noise control. The Maternal Fetal Medicine Clinic will create a comfortable and modern space for women during high‐risk pregnancies. It will be adjacent to the other two units, providing a seamless continuity of care. Construction is expected to begin in June 2019, with occupancy in late 2021.

The Friends of The Moncton Hospital Foundation’s Extraordinary Care Campaign will raise $8 million for a new Maternity and Newborn Unit and the relocation and expansion of the Cardiac Care Unit at Horizon’s The Moncton Hospital (TMH). “Many of Atlantic Canada’s top health experts work right here at TMH, but currently parts of our facility don’t match the level of expertise provided by our people,” said Dr. Ken Gillespie, TMH’s Chief of Staff. “We are changing that. It is exciting to be part of creating healthier

futures for our families, neighbours and friends.”

The Cardiac Intensive Care and Cardiac Stepdown Units will be relocated and expanded into one larger, modern space purposely designed for optimal care and recovery. The units will be adjacent to enable medical professionals to provide more seamless patient-centered care, while offering greater comfort and private rooms for patients and their families. A construction date for this new building has yet to be determined.

We heard from readers from 13 facilities or regions, 23 units, and 16 different positions.

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As with all past Top 10 lists, we based our decision on a variety of factors, and to ensure a variety of representation across Horizon.

We look forward to reading your submissions for the next Top 10 list!

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Have an idea for a future Top 10 list? Email HorizonStar@HorizonNB.ca. We look forward to reading your submissions.

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As of press time, $5.6 million in donations and pledges had been secured.

“We are dedicated to helping provide a first class facility to allow the top‐notch medical team at The Moncton Hospital to better care for our friends, family and our entire community,” said Robert K. Irving, campaign chair.

A big shout-out to the Harrison Trimble High School student council for volunteering at the launch.

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