Kelly Law August 2018


From Client to Lifelong Friend Getting Personally Invested in Client Success


hen you’re a personal injury lawyer doing your best for the people you serve, you often see clients at their

Over the years of being embroiled in his case, Bill and I became friends. We’d get together and have lunch, chatting not only about the issues related to his case, but about the fresh challenges that he faced in his post-accident life and everything that was going on in his day- to-day. We discovered a lot of common ground between us and shared interests that made our conversations genuinely engaging every time we met up.

lowest point. They’re hurt and stressed out beyond belief, with medical bills mounting and insurance companies denying responsibility at every turn, so it’s important that we, as their attorneys, are wholly there for them throughout the process. As we guide them through their recovery and work to secure the compensation they deserve and need to move on, it’s not uncommon for us to develop lasting relationships with our clients over the course of the months or years we spend handling their cases. Once, I had a client — let’s call him Bill — who suffered a severe leg injury after a brutal motorcycle accident. One day, Bill was broadsided on his motorcycle and sustained a serious fracture to his leg. In the end, the doctors were forced to amputate his leg below the knee. A tragic circumstance, to be sure, but when he came into our office seeking help in paying his immense medical bills, it was clear that he was just grateful to be alive. I visited him after the crash, when he was still bedridden at the hospital. As I listened to his concerns and hopes, I quickly became personally invested in his case. Here was a guy who had just been minding his own business, only to have a horrific accident turn his life upside down.

And in the end, we were able to get him a multimillion-dollar settlement, one that would allow him to survive without a mountain of bills for the rest of his life and help supplement his income when he could no longer do the work he did. And though it’s been a while since I’ve worked with him directly, we still text every now and then. On holidays, he’ll give me a call and check in, or I’ll text him one day, curious as to how he’s doing. While his life will never be the same as it was before the accident — it feels good to have been able to contribute to his peace of mind. I’m grateful to work at a firm that enables us to form these meaningful connections with our clients, and to have a caseload that allows me to see my clients as people, rather than mere numbers on a chart. It’s cases like these — and especially the people behind these cases — that make my work truly worthwhile.

–Michael Massucci



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