ABOUT THE JOB
Job Title
Catering & Events Manager
Department Responsible to
Operations
Conference and Events Operations Manager Deputy Conference and Operations Manager
Reports to Location
Twickenham Key stakeholders Twickenham Experience Ltd (TEL)
TEL Coordination and Sales Departments TEL HSE Department
TEL Culinary Team RFU Representatives
Scope of the Job
The primary objective of the role is to shape and implement the effective and efficient delivery of catering & events services across Twickenham Experience Ltd with specific operational responsibility for Conference, Events & Banqueting, and Match Day hospitality.
Leading a team of highly skilled staff, the post holder will champion a customer focused, best practice catering service ensuring an outstanding experience for all guests.
With responsibility for all Catering & Events operations, including food service, bars, back of house and storage areas, you will be expected to drive the offering forward and to deliver and implement a process of continuous audit and improvement. Given the nature of the business a certain amount of flexibility will be required but your basic hours of work will be 40 hours per week, based over 5 days.
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