Responsibilities
Operations
• To ensure the best possible catering service for all guests; acting upon their individual needs.
• To develop the profile of TEL and achieve an outstanding reputation across the hospitality sector.
• To ensure suitable staffing levels with the appropriate knowledge, skills and experience to provide • industry leading customer service and optimum business performance.
• To demonstrate excellent financial management of all operating costs in-line with agreed set targets and address any shortfalls or variances. • To ensure that every appropriate opportunity is taken both individually and across the extended team to ‘upsell’ to customers, subject to the profile of the event/show. • To prepare accurate cash and credit stock sheets, in accordance with TEL guidelines and ensure all stock takes are completed to company standards and to agreed deadlines.
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