From Dust to Delight Katie Locke and Maryellen Borecki, the dynamic mother-daughter duo behind St. Thomas Molly Maid, have every reason to celebrate. Together they were recently crowned as St. Thomas’ Favourite Cleaning Service, and also came home with the Client Focused Award at their national convention. Together their journey to these accolades are marked by dedication, community spirit, and a commitment to excellence. While Molly Maid has a long history in St. Thomas and Elgin, Katie and Maryellen purchased the franchise just over two years ago. St. Thomas Molly Maid proudly serves St. Thomas, Elgin County, and Tillsonburg with a range of residential, commercial, and industrial cleaning services. Katie says, “St. Thomas Molly Maid services a wide area, ensuring our clients receive top-notch service wherever they are.” What sets Molly Maid apart from the rest? “All our staff is fully bonded and insured,” Katie emphasizes. “But it’s more than that; it’s about building lasting relationships and bringing joy and comfort into people’s lives.” Realizing each customer’s needs are unique, Katie ensures that they offer different frequencies to suit the client’s needs and schedule. The journey into the cleaning business wasn’t happenstance. Katie and Maryellen’s passion for community and people led them here. “We love meeting new people, networking, and setting and achieving goals,” shares Katie. “It’s the connection with our clients and the community that keeps us motivated.” Consistency is key at Molly Maid. “With us, you get the same team each time,” Katie affirms. “We believe in the power of teamwork and collaboration to deliver exceptional results.” Yet, there’s more to Molly Maid than meets the eye. “We’re ALL-IN,” Katie declares. “Fully committed to our clients and each other, striving for excellence in all we do.”
Being chosen for the Client Focused Award is more than just an accolade; it validates their hard work and dedication. “Recognition by peers is incredibly gratifying, especially when surrounded by such incredible leaders. Knowing that my peers view me positively fuels my motivation to perform at a high level. This acknowledgment validates the values we hold in high regard,” beams Katie. “For us, it’s a vote of confidence. For our business, it’s a way to measure success. It also proves that the metrics we were tracking truly reflect our results. We believe we were recognized because of our actions. Having specific goals to pursue daily is crucial, but without practicing the behaviours you deem important, the results won’t follow. In short, we identified a key performance indicator, emphasized the importance of client focus, trained for it, and fostered a culture around it. We couldn’t have done it without our clients and our teams. With a winning culture and a passion for making a positive impact, St. Thomas Molly Maid continues to set the standard in the cleaning industry. To book a cleaning, call 519-637-3542 or email st.thomas@mollymaid.ca. Katie Locke accepting her national recognition for Client Focus. In photo from left to right Aaron Abrams, President and CEO of Molly Maid Canada, Adrianne Stringer, Founder of Molly Maid, Katie Locke, Franchise Partner of Molly Maid St. Thomas, and Chris Stringer, Founder of Molly Maid.
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Real Living • Summer 2024 • Page 3
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