Charisse Weaver Chief Compliance Operations Officer
Shelly Sanders Controller
Q: What is the one thing that you aim to embody as a leader? A: I would say the one thing I aim to embody is integrity. I always try to do what’s right and stay true to myself and my decisions. I want to make sure those that deserve the credit are acknowledged and to always take ownership for my mistakes. Q: How have you built confidence and/or resiliency over the course of your career? A: I’ve built confidence by taking chances. I moved to California from Chicago by myself to take the position at Trinity over 16 years ago and it turned out to be the best decision I ever made. The previous Controller and CFO had already left the company, so we had to learn it all by just digging in and working through it. It was pretty scary at the time and I made many mistakes, but it taught me resilience and made me a stronger person.
I have spent all of my adult life in the multifamily industry, beginning years ago when the properties were managed by husband and wife teams who worked for a business owner who purchased an apartment building as a retirement plan. Our offices were our dining rooms. We lived in the first apartment through the entrance gate with the sign on the front door that read Manager. Our tenants lived in our buildings for short periods of time and left us to purchase homes. Much has changed over the years. We now manage communities with other industry professionals. Our tenants are now our residents who live in our communities, raise their families, and stay with us because we have developed our communities with service in mind and the community enhances their lifestyles. We are seeing our industry change yet again through the COVID-19 pandemic. We now have self-guided tours, quick tutorials on how to fix issues in our homes, and push webpages that help our residents communicate with us, pay their rent, tour our communities, and submit maintenance requests. Our industry is adapting to the new norm and changing our daily routines to continue providing the service that our residents expect. It is a great opportunity for each of us to develop the new skills necessary to function in the new normal and be on the cutting edge of change. This will not be the last time we see change in our industry. If we are willing to adapt, develop sound business practices, commit to the change, and strive for excellence, we will always be successful!
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