September 2022 flipCHART

CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers




CHART Announces Dates, Locations for 2023 Conferences

Seattle, WA March 4 - 7, 2023

Feel like you’re on the road to nowhere? When you immerse yourself in competency-based training, you are on the path to everywhere as you open avenues of opportunity in your career and in your impact at work. We’re off to the Pacific Northwest and the downtown Westin Seattle for CHART’s annual Hospitality Training Competencies Conference ! Engage in training-specific development workshops with a hospitality focus. You will leave feeling like you have mastered specific skills to emerge into the world with supreme confidence to implement what you have learned for yourself as a trainer and for your company.

Orlando, FL July 29 - August 1, 2023

Could you use some concentrated ideas and pure inspiration? Orlando will be all of the stuff that you want…none of the stuff you don’t. Step into the sun to gather ideas that are ripe for the taking at CHART’s Hospitality Training Conference in July. We’re getting a jump on the planning this year to bring you a plethora of valuable content, sharing sessions of collaboration, and connections you can draw on for years to come.

It always hits home when our scholarship recipients speak at the summer conference, and this year was no exception. McKenna Voisin, hospitality student at Northern Arizona University, brought the Austin crowd to its feet as she described her dreams and the impact our scholarship has had on her journey into hospitality. Silent Auction Raises More than $12,000 for Student Scholarships

Many thanks to our hard-working Silent Auction Co-directors Alie Gaffan and Michele Lange

McKenna Voisin

New CHART App is Available for Download! We dove into using the new CHART App for our recent conference in Austin, where users enjoyed easy access to all things CHART. This is a convenient way for you to connect with your peers in the CHART community and share with other hospitality training pros. App features:

• News Feed of current member postings • Job Board postings • Conference details and forums • Easy access to training resources

• Idea sharing through Ask My Peers • Updated events like Webinars and Regional Training Forums • Marketplace of member-recommended solutions

PresidenTalks We’re Back! Conversations of Culture, Collaboration, and Camaraderie

As I walked into the recent CHART conference in Austin, I couldn’t help but notice a different feeling in the air. It wasn’t the 102-degree weather or the smell of Texas BBQ – I looked at a fellow CHART Board member and said, “It feels like we are back!” While the struggle in our industry is (still) real and CHART has had two in person conferences since “the virus that won’t be named,” something felt different. I quickly realized it was the conversations. Conversations shifted from themes like cleanliness to culture, recruitment to retention, and why we can’t to how we can. It felt like as trainers we are back to focusing on driving learning, engagement, change, inclusion, and fun as part of our brand strategies vs. being in crisis mode, and it was a good feeling. The learnings from the stage at the Austin Conference pointed in the same direction. As I looked back at my notes, they all pointed to a theme of collaboration and collective brain power. While my notes could go on and on, here are a few highlights that really resonated with me:

Rachel Richal

“People will tolerate the conclusions of others, but they will act on their own.” – Lanier Zimmer, from Root, taught us the framework to rapidly drive change while focusing on delivering a high-quality experience for our team members. The equation of “visualization + discovery learning + interactivity = engagement” taps into the needs of emotional, intellectual, behavioral, and social elements to drive change. She said it best with the analogy, “People don’t binge-watch TV starting with the last episode. They like to go on the whole journey from S:1, E:1.”

“Ta-Da!” – Joel Zeff taught us the spirit of Ta-Da reinforcing that fun and celebration are necessary ingredients for a productive workplace. He first-handedly taught us a key lesson using improvisation – anything is possible. “The game allows you to make mistakes. The only thing you can’t do is quit. If you stay in the game, the guarantee is success. It might not be tomorrow, but you will find success… To stay in the game, you may have to learn something new, work harder, try a different way or get out of your comfort zone. It’s hard. Staying in the game is also rewarding.” “BEAUTIFUL CHAOS. Get CREATIVE!” – Jamie Murdock and Jennifer O’Grady taught us what happens when learning and networking combine to solve challenges using the Hackathon approach to problem solving. In step two of the approach, everyone comes up with as many questions as possible about the problem they are trying to solve followed by a share-out of the questions. The next set of rules is one we should all carry with us when collaborating to problem solve… “Only share questions/no answers, no explanations that may bias the listener, do not actually answer the questions, LISTEN and write down the questions.” These tips help open your mind to problem solving.

Watching the Hackathon wrap up, I experienced one of my favorite moments ever at a CHART conference. I realized every single conference attendee was up on the main stage sharing ideas. Magic happens when you get 200 hospitality trainers in a room collaborating, and you could feel the energy in the room. Words like collaborate, engage, support, togetherness and celebration flowed from the stage, and it became the cherry on top to feeling like we are back. It is an honor to serve my final year on the CHART board as your President as we use these words to inspire our commitment to this incredible association and the development of people in our industry!

More than 200 hospitality training pros, including 102 First Time Attendees! See more photos on our Facebook page under the Photos tab! View all photos at: Gallery Password: chartaustin2022 Austin Pictorial

First Time Attendees! 102

Spirit of CHART Recipients Michele Lange and Gabe Hosler

Hackathon was

Extravagant prizes in the Resource Gallery surprise and delight

beautiful chaos

The Hackathon is an inventive way to brainstorm a multitude of ideas, and attendees are looking forward to taking this approach back to their teams.

Newly minted Certified Hospitality Trainers (CHTs) Front row, left to right: Erin Mills (facilitator), Linda Canada, Monica Sandoval, Anna Mason, Melissa McCornack, Carla Monteroso, and Blair Rodesia Back row, left to right: Brock McMorran, Paul Thorens, and Keith Strew

Facilitators Jamie Murdock and Jennifer O'Grady of Maritz Global Events graciously donated 500 pairs of Bombas socks to the winning team’s charity of choice,

Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 (800) 463-5918

Please send content to flipCHART Managing Editor | Lisa Marovec, Deadline is 1st of the month for the next month’s issue | Back issues: Welcome New Members from Opus Raffle

Not only has Opus moved from a Bronze Partner to a Silver Partner, they gave away one year of free membership to CHART to these lucky winners:

Amy Leithauser, Gecko's Hospitality Group Karly Lopez, Bloomin' Brands Kevin Matias, Bobby's Burgers Stacy Nolin, Red Lobster Trendrecka Reed, Portllio's Roberta Rogneby, Long John Silver’s Rolie Sanchez, Tatsu-Ya Christine Sellers, The Inn at Little Washington Kailey Skinner, Biscuitville Stefanie Woods, Red Lobster

Samantha Auciello, Eurkea! Teddy Bourgeois, Chai Pani Restaurant Group Stephanie Durham, Bonefish Grill Hank Enright, Long John Silver's Javier Ferniza, Crust Restaurant Group Jaime Frank, Earl Enterprise Angela Gintz, Salt & Straw Kelly Gladstone Izumi, Dig Shawny Hargrove, Fuku Melanie Isola, Matthew Kenney Cuisine Cassidy Jones, Boqueria Rajan Lai, Rhubarb Hospitality Collection

Boston RTF | 6.8.22

New England kept the connections and learning going in between conference time with a virtual Regional Training Forum (RTF). Braxton Luzier presented “Transforming Team Members Into Trainers: A Reimagined Path to Retention.”

Member News

Flatbread Company has

promoted Kristie Edmunds to their very first Manager of Talent Development.

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