Campus Town Hall Summary

Thank you for your attendance and contributions

Campus, Research & Technology Park Services Town Hall November 2017

ThankYou

On behalf of the Management Team,

I want to thank each and everyone of you for your attendance and for your constructive and professional contributions during our Town Hall event this morning.

As a brief reminder of the session, the following pages contain a shortened version of the slide presentation – with some added photos from the input session.

Our next steps - will include us taking a more in-depth review of your feedback.We will then share with you a further output from the session.

Thank you once again,

Serry

Opening Remarks

The Campus, Research & Technology Park Services Department is responsible for managing a reliable, attractive, sustainable and immaculate facilities Department Mission

‘We all have an important part to play’

HEALTH & SAFETY MESSAGE

Robert I. Kilford Director Health, Safety and Environment

The key message was that we all have responsibility for Health and Safety

Our aims for this session

 To provide you with inform ation about the our strategic objectives

 To provide you with an opportunity to get involved by inviting your input in to how we manage and deliver these objectives

Department Strategic Objectives

2

1

Enhance Reliability & Extend Asset Lifetime

Strategic Employees Development

4

3

Facilities Operation Optimization Deliver Customer Centric Services

5

Streamline Processes

1

Strategic Employees Development

Champion: Abdulrahim Alghamdi

Strategic Employees Development

Establish processes, procedures and tools to ensure the development of the department’s employees, and to track that the Service Provider manpower receive the adequate development needed.

2

Enhance Reliability & Extend Asset Lifetime

Champion: Ammar Fayie

Enhance Reliability & Extend Asset Lifetime

The objective is to achieve the following four main outcomes:

1

2

3

4

Maximize assets availability by implement an efficient Materials

Improve Asset Reliability by

Extend Asset Lifetime span by adapting effective Equipment Maintenance Strategy

Minimize operations interruptions by proactively addressing single points of failure

Management and develop strategic manufacturer relationship

establishing Reliability Maintenance Services

3

Facilities Operation Optimization

Champion: Amr Atiah

Facilities Operation Optimization

The objective is to achieve the following three main outcomes:

1

2

3

Improve Customer Satisfaction by introducing Services Single Point of Contact

Enhance building performance by

Enhance the 24/7 monitoring, control and escalation

providing engineering solutions and better Energy Management

4

Deliver Customer Centric Services

Champion: Paul Holmes

Deliver Customer Centric Services

Develop and implement a Customer Services Strategy to measure customer satisfaction, improve customer experience and exceed their expectations

5

Streamline processes

Champion: Serry Bakarman

Streamline processes

Encourage a culture of continuous improvements by improving practices and clarifying roles and responsibilities

YOUR INPUT.. We want you to;

Raise Questions, Make Observations or Comments

Is there anything else we should add? (Ideas you have or Gaps you noticed)

Thank you for your input

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