PERSONAL BANKING continued
– Savings/Money Market Accounts Will my account numbers change? No, your account number will stay the same! Will I need to order new money market checks or deposit slips?
Will you still continue to handle my escrow account on my mortgage loan? Yes, if you currently have escrow setup to pay your property taxes and insurance, C&N will continue to manage your escrow account. Do I need to provide you with a copy of my property tax bill in order for it to be paid from my escrow account? No, you are not required to provide C&N with a copy of your property tax bills. C&N partners with a third-party tax service provider to obtain your county and school property tax information. How will my loan be reported to the credit bureaus? We will notify the credit bureaus that your loan is transferring from Susquehanna Community Bank to C&N. If you subscribe to a credit bureau monitoring service, this may generate a notification that a transaction was initiated by C&N. C&N does not utilize credit bureaus to report commercial loan activity. Will I still be able to use checks to access my home equity line of credit (HELOC)? Yes, C&N offers multiple convenient ways to draw on your HELOC: • C&N offers free HELOC checks (1 book of 20 checks) with our home equity line of credit accounts. Customers only pay for cost of expedited shipping, if they request it. • Transfer to your checking account using C&N's digital banking. • Connect with the Client Care Center at 570.568.6851 to transfer funds from your home equity line to your checking account. • Withdraw funds from your home equity line of credit by visiting your local C&N office. Do I need to sign new loan documents? No, your existing loan contract will automatically transfer to C&N. You do not need to take any action unless we contact you directly with specific instructions. Will my loan payment due date change? No, your due date will remain the same. Will I still receive monthly loan statements? Yes, you will continue to receive statements (by mail or electronically, depending on your existing preference settings). The format may change slightly, but the details will remain the same. Will my credit card work throughout conversion? Yes, any Susquehanna Community Bank credit card issued by TCM Bank, N.A. will not be interrupted and will continue to function per usual. Where do I go if I have questions about my loan? You can connect with us at 570.568.6851. What if I’m in the middle of applying for a loan? Any applications already in process with SCB will continue to be reviewed under the original terms.
You may continue to order checks from Susquehanna Community Bank's check vendor until the weekend of December 5. Once your current supply runs out, we recommend that you place new orders using C&N's routing number. C&N offers complimentary wallet style checks in a basic design on all money market accounts. One of our experts will be happy to help you with your first order with us. Will I receive my savings and money market account statements? C&N provides quarterly statements for savings and money market accounts unless there are electronic transactions on the account, in which case a monthly statement is provided. Will I be able to keep my All Purpose Club or Christmas Club account with C&N? Yes, with some minor changes. Please see the account conversion chart on page 14 for additional details. – Safe Deposit Boxes Will my safe deposit box be affected? Your safe deposit box will remain as is, however the fee schedule will be updated to reflect the schedule on page 27. Annual billing statements are mailed 15 days prior to the due date. – Loans & Mortgages Will my loan account number change? No, your loan number will stay the same! Will my rates change? No, all fixed rate loan rates will remain the same. For variable rate loans, rate changes will occur as listed in your Promissory Note. Will there be a change in how I make my loan payments? After December 8, you will make your loan payments using any of the following options: • By mail to PO Box 58, Wellsboro, PA 16901 • In person at your local C&N office • Online using C&N's digital banking, loan payment form option or Repay ® Payment Service • By calling the Client Care Center at 570.568.6851 My loan payment is automatically deducted from my SCB checking account. Will this service continue? Yes, your automatic loan payment(s) will continue uninterrupted. My loan payment is automatically deducted from an external bank account. Will this service continue? Yes, your automatic loan payment will continue uninterrupted for a period of time. We recommend that you provide your new routing number to your external bank after December 8 to avoid any possibility of disruption to your payments. Will I still be able to pay my loan bill using the Loan Payment Portal from SCB’s website homepage? As of December 8, you will be able to make your loan payments on C&N’s website using our Loan Payment Form option or our Repay ® Payment Service. If you used the Online Loan Payment Portal through SmartPay Biller Express ® to establish recurring payments, you will need to setup your new recurring payments on the C&N website. Will my Home Equity Line of Credit payments continue to be processed in the same manner? Yes, payments can be made directly to the line portion or the lock portion on your home equity line of credit. After December 8, a single payment to your overall home equity loan account is another option. Payments will be applied as follows: • First, the amount due on your home equity line will be satisfied. Then, amounts due on any lock loans will be satisfied in the order of the highest interest rate to the lowest interest rate. • After all current payments are satisfied, any additional money will be applied to the principal, first on the home equity line, then on any lock loans. If you’re interested in setting up automatic payments for this account, please connect with us and we’ll be glad to help.
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STAY SAFE FROM FRAUD DURING THE TRANSITION Fraudsters may try to take advantage of bank transitions to trick you. C&N will never: • Ask for your Secure Access Code (SAC), passwords, or PINs • Ask you to click a link to verify your account • Pressure you to move or withdraw money • Demand immediate action If you’re ever unsure: • Ask for the person’s name • Hang up • Call us at 570.568.6851 and ask to be reconnected We will never be upset that you verified our identity, your safety comes first.
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