BUSINESS BANKING – Business Loans Will my account numbers change? No, your account numbers will remain the same! Will there be a change to how I make my loan payments? After Monday, December 8 you will have several options to make your loan payments: • By mail to PO Box 58, Wellsboro, PA 16901 • In person at your local C&N office • Online using C&N's digital banking, loan payment form option or Repay ® Payment Service • By calling the Client Care Center at 570.568.6851 My loan payment is automatically deducted from my checking account. Will this service continue? Yes, your automatic loan payment will continue uninterrupted. My loan payment is automatically deducted from an external bank account. Will this service continue? Yes, your automatic loan payment will continue uninterrupted for a period of time. We recommend that you provide your new routing number to your external bank after December 8. Will I still be able to pay my loan bill using the Loan Payment Portal from SCB’s website homepage? As of December 8, you will be able to make your loan payments on C&N’s website using our Loan Payment Form option or our Repay ® Payment Service. If you used the Online Loan Payment Portal through SmartPay Biller Express ® to establish recurring payments, you will need to setup your new recurring payments on the C&N website. How do I access my business line of credit? You will be able to access your line of credit through your C&N digital banking and at any C&N office.
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Is C&N a member of the MoneyPass ® Surcharge-Free ATM Network? C&N debit cards are not compatible with the MoneyPass surcharge free network. However, we have an expansive fleet of surcharge-free ATMs along with several account types that include ATM surcharge reimbursements. – Night Deposit Will my night deposit box key still work? Yes, the night deposit box will still be in the same place and your key will continue to work as normal. Yes! If your debit card is lost or stolen, C&N can print a new one for you on demand—no need to wait 7–10 business days for a new one to arrive in the mail. This service is available in all C&N branches with the exception of our South Williamsport and York locations. – C&N Offices Will my local office remain open after the system conversion? Yes, all offices will remain open and as of December 8, you will also have access to three more locations in the Williamsport area: • 130 Court Street, Williamsport, PA • 2 East Mountain Ave, South Williamsport, PA • 1510 Dewey Ave, Williamsport, PA For a complete list of C&N locations, visit us at cnbankpa.com. How can I connect with my local office? Beginning December 8, when you call your office, our Client Care Center experts will take the call. In the event you'd like to speak directly to your local office, they're always happy to connect you. – Instant Issue Debit Cards Can I still get a new debit card printed instantly? Paying with your mobile device is gaining popularity at retail stores. This is a digital form of your debit or credit card used to make payments from your compatible smartphone, smartwatch or tablet. To pay, open your digital wallet and hold your device near a store's checkout terminal. Encrypted payment information is transmitted to complete your purchase. Are digital wallet payments safe? Paying with Apple Pay ® , Google Pay ™ , Samsung Pay ® , Fitbit Pay ™ or Garmin Pay ™ utilizes your device's password as one layer of protection. In addition, these payment services use a unique code that's encrypted for each transaction. Check with the individual services to understand their specific security measures. What are the benefits of using digital wallet? Using your C&N debit card with your digital wallet has many benefits: – Digital Wallet What is digital wallet?
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– Business Deposit Accounts Will my account number change? No, your account number will remain the same!
What is C&N's Routing Number? C&N's routing number is 031308302. Will I need to order new checks? After your account is converted to C&N's system the weekend of December 5, you can continue to use your Susquehanna Community Bank checks. Susquehanna Community Bank checks will be honored, even if presented for payment after the conversion. Once your current check supply runs out, we recommend that you place orders for new checks using C&N's routing number. Check printing fees may apply depending on your account and the style of checks you order. One of our experts will be happy to help you with your first check order with us. When I want to reorder checks or deposit slips, should I use the form that came with my Susquehanna Community Bank checks? You may continue to order checks from Susquehanna Community Bank's check vendor until your account converts to C&N's system the weekend of December 5. Once your current supply of checks runs out, you can place orders for new checks using C&N's routing number. Check printing fees may apply depending on your account and the style of checks you order. A C&N expert will be happy to help you with your first check order with us. I currently order computer checks or use a check ordering service. Can I continue to do this? Yes, you may order checks through your preferred provider or C&N's. The choice is yours. I currently access Remote Deposit Capture through a separate URL. Will this link still work after the conversion? Beginning December 8, Remote Deposit Capture will only be accessible through the button within your digital banking account. When will my funds be available when using Remote Deposit Capture? Beginning December 8, deposits made before 5:00 PM Eastern time will be available the following business day. Any deposits submitted after 5:00 PM Eastern time will be posted the following business day and available the business day after that. Will I need to change my direct deposit or direct payment programs? The Susquehanna Community Bank routing number will be recognized for the payment of checks, direct deposits, autopayments, etc. for a period of time. After December 8, we recommend that you provide your new routing number to any vendor with which you have set up direct payments within 12 months. One of our experts will be happy to help you through this process.
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• Quickly make payments without your physical card • Many digital wallets offer discounts and rewards • Pay within apps and online quickly and easily – Telephone Banking Will there be any changes to my telephone banking?
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Yes, the SCB telephone banking phone number will be discontinued on December 5th. Then, you will access your accounts using 570.724.3000 or 877.622.5526. Your new login will be the last 5 digits in your social security number and your password will be your date of birth (MMDDYYYY).
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