Craig Hanson CPA - October 2025

When Customers Speak, Let It Echo

User-Generated Content Can Boost Your Business

Marketing is a difficult beast for any business owner to tame. You have to determine your target audience, explore the best way to appeal to them, stay consistent with your branding, establish campaigns across various media, and so much more. It can get overwhelming quickly, leading many to fall into the trap of diverting most of their attention to marketing efforts while ignoring other business areas. While marketing is challenging,

good reviews. Adding the review as a text accompanying a picture of your product, service, or business will build trust for your brand and entice other potential customers to consider your company an option for their needs. If you don’t have many reviews or testimonials, encourage your current customers to leave some. Offering a small discount or gift in exchange for a review will generate more interest. Create opportunities for interaction. You can’t expect your clients and customers to do all the heavy lifting.

there are strategies to take the pressure off yourself and create new marketing materials without investing in a third-party company or spending hours of your workday exploring new campaign ideas. Social media has allowed businesses to connect with their customers with ease. Most of you already know this, as you’ve created social media accounts for your business hoping to communicate with customers effectively, discover any issues they’re having, and see how they interact with your products or services. You may not have realized that your current customer base may already be creating your next big marketing campaign. All you

You have to create opportunities for them to interact with you and your brand. One of the best ways to do this is by creating polls or asking questions on social media. Not only can this give you valuable information about your business, but it also has the potential to boost your brand awareness. As more people answer a poll, the more visible it becomes, introducing even more potential clients to your business.

Another great way to accumulate user- generated content for your marketing campaigns is to create contests for your customers. Ask them to submit images of them using your product or service or anything else related to your business. Offer a prize to increase participation. Just like that, you’re gaining more brand awareness while stocking up on images you can use for future social media posts or marketing campaigns. Utilizing UGC in your marketing efforts is one of the best ways to connect with your customer base, increase brand awareness, expand your community, and grow your business. UGC doesn’t have to come solely from your customers, either. Your employees can get in on the fun, too, showcasing your business in a different light and proving it’s a great place to work. So, what are you waiting for? Find a way to utilize user-generated content and include it in your marketing efforts!

have to do is capture their posts or messages and turn them into user-generated content (UGC). You can grow your brand and community by sharing genuine user experiences and thoughts. You may wonder where to start if you’ve never used user- generated content. Chances are that you already have the materials you need to put together a quick UGC campaign. Leverage reviews and testimonials. What are your clients saying about your business? Look through your reviews on Google, Yelp, or any other place where people discuss your business. Pick out your favorites and start using them in your marketing efforts. They’ll look great in your newsletter or website, but you can go even further by creating social media posts highlighting

2 CraigHansonCPA.com

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