“The art of communication is the language of leadership” – James Humes
Editor’s comment
We have a particularly exciting issue of Professional in store for you, which centres on a topic that’s key across all departments within organisations but has particular importance for payroll teams – communication.
Payroll professionals will all be eagerly (or anxiously!) anticipating the new tax year. This issue contains articles that look to cover considerations for the tax year 2022/23 from different viewpoints, one from more of a payroll angle (page 12), and one exploring elements that sit more within the remit of the human resource team (page 32). Be sure to update yourselves on all the upcoming changes, to be in the best possible position when 6 April arrives.
Effective communication can mean the difference between a positive and a negative employee or client experience, and payrollers need to ensure they use this skill to its fullest, ensuring trust in the payroll department is maintained. See more on this on pages 18 and 24. The hot topic article (page 46) this month also focuses on how crucial it is for payroll teams to cultivate meaningful relationships with both internal and external stakeholders.
Lora Murphy ACIPP (editor@cipp.org.uk) Editor
Communication is essential across all areas of a business. For payroll and pension professionals, where Chair’s message communication isn’t working, it can result in incorrect employee pay. Motivation and morale
an employee is paid is being passed to managers, who don’t see the same data payroll sees. Additionally, managers don’t always know the impact of the changes they have made on the employee’s pay, or, in some instances, they’ve manipulated the system, if following processes doesn’t give the outcome they originally expected. Give some thought to the changes you have seen in communications across your business, and specifically in payroll, to identify how effective they are and where change could potentially add value.
could subsequently be impacted. Communication is always identified as being an area where improvements can be made. This isn’t always down to poor communication; it can also relate to overcommunication. Being bombarded with information can result in key messages being missed or lost. With the development of artificial intelligence (AI) and robotics, communication to and from the payroll department is changing. Data processing is reducing as running and checking reports, and analysing data is increasing. Payroll are working differently within businesses. With AI, control of what
Liz Lay MSc FCIPPdip FHEA ACIPD (liz.lay@cipp.org.uk) Chair, CIPP
CEO’s message
After an extended period of homeworking, there’s considerable interest in new and innovative ways of working, including hybrid working. I suspect, amongst many employers,
● timely payments ● a single customer account ● improved standards in tax advice ● a modern tax administration framework.
HMRC acknowledges there is still much more to be done in delivering the service customers need and deserve. The CIPP will continue to work as a key stakeholder with HMRC and represent the voice of the payroll profession. It would be good to hear from you regarding any of your challenges and successes with HMRC. Share your thoughts on this and any other details of your interactions with HMRC with the policy team, at policy@cipp.org.uk
there’ll be some form of flexible working in operation, where workers spend some of their time working remotely, and the remainder in their employer’s workspace. I recently had the pleasure of attending Her Majesty’s Revenue and Customs’ (HMRC’s) stakeholder conference in London in December 2021, along with members of the CIPP’s policy team. This was reported on in the February issue of Professional . While reviewing my notes, and the article itself, I was reminded of the HMRC strategy presentation in which the values and customer charter that HMRC is working to were outlined. Six elements of the tax administration strategy were pinpointed: ● making tax digital ● real time information
Ken Pullar FCIPP (ken.pullar@cipp.org.uk) Chief executive officer, CIPP
1
| Professional in Payroll, Pensions and Reward |
Issue 78 | March 2022
Made with FlippingBook - Online magazine maker