The Hurlingham Club - Facilities Manager (Soft Services)

FACILITIES MANAGER (SOFT SERVICES) CANDIDATE INFORMATION PACK

FACILITIES MANAGER (SOFT SERVICES)

Contents 1.

Our Vision &Values

2.

Introduction

3.

The History of the Estate

4.

About the role of Facilities Manager (Soft Services)

5.

Application process

FACILITIES MANAGER (SOFT SERVICES)

Our Vision To maintain and enhance the excellence of the Club in providing members their families and guests, with first class social and sporting facilities in an elegant and congenial environment both for today and for tomorrow. Our Values

Our Vision To maintain and enhance the excellence of the Club in providing members, their families and guests with first class social and sporting facilities in an elegant and congenial environment both for today and for tomorrow. Our Values

Excellence Prudence Integrity Courtesy

Excellence, Responsibility, Courtesy

FACILITIES MANAGER (SOFT SERVICES)

Our Vision To maintain and enhance the excellence of the Club in providing members their families and guests, with first class social and sporting facilities in an elegant and congenial environment both for today and for tomorrow. Our Values

Bordering the Thames in Fulham and set in 42 acres of magnificent grounds, The Hurlingham Club is a green oasis of tradition and international renown. Recognised throughout the world as one of Britain’s greatest private members’ clubs, it retains its quintessentially English traditions and heritage, while providing modern facilities and services for its members. The Club continually looks at ways in which it can improve, for both current and future generations, the first-class social and sporting facilities within an elegant and congenial ambience.

Excellence Prudence Integrity Courtesy

INTRODUCTION

FACILITIES MANAGER (SOFT SERVICES)

In 1869, The Hurlingham Club was formed ‘as an agreeable country resort’ with pigeon shooting matches at the heart of proceedings. The introduction of polo in 1874 then saw the Club become, and remain until the Second World War, the headquarters of Polo for the British Empire and the scene of major competitions. The estate was extended during the polo era with the acquisition of the Mulgrave House property (comprising the lake and the area to the north and west of the lake) in 1879 and the Broom House property (the present cricket field and the lawns to the east of the Clubhouse) in 1912. In 1906 the Club embarked on a considerable scheme of improvements to the house and its precincts, for which Sir Edwin Lutyens was the architect. This was also the year that saw the end of pigeon shooting at Hurlingham. Tennis began in 1877 with a ‘lawn racquet ground’ and the first ‘All England’ (Wimbledon) tournament, and croquet was introduced to the Club in about 1900. 1933 saw the building of the outdoor swimming pool. Squash courts were constructed in 1934 and the bowls began a year later. The Club was then opened in the winter with the re-establishment of a nine-hole golf course. 1945 saw the end of polo at Hurlingham but tennis continued to flourish and the first of the annual ILTC (eve of Wimbledon) Receptions was held in 1946. The cricket field, formerly the pony exercise track, was opened in 1951. The Croquet Association had its headquarters here from 1959 to 2002 and top-ranking international competitions continue to be regularly held on the lawns.

A scheme of modernisation of the East Wing, carried out in 1949 to 1954, enabled the adaptation of these rooms to every kind of social or charitable occasion, whether Club or private. Development carried out between 1989 and 1992 included the rebuilding of the conservatory on the original site of Byfield’s 1798 conservatory; new bars in the west end of the Clubhouse and a modern fitness centre with a half-size Olympic indoor pool, gymnasium and other facilities. An initial phase of development within the grounds yard took place in 1999 and a new ladies dry change facility was also introduced. Work initiated in 1999 saw the completion in 2001 of a new gymnasium and maintenance area, together with a rebuilt and extended Harness Room kitchen and servery. 2002 introduced covered tennis courts and saw preparations for the reconstruction of the East Wing, with 2003 bearing the brunt of the work. The new events facilities, bowls and croquet locker rooms, and staff offices, within the newly developed East Wing, were unveiled in the spring of 2004. The younger members benefited in 2008 from an all-weather multi-use sports pitch and improvements in the surrounding playground, and a new main reception was also completed in the Clubhouse. The second phase of improvements for the grounds yard was also accomplished. Additional projects have included: a Gym extension, a new Racquet centre, an outdoor adventure playground, a padel tennis cour t and a sizeable revamp of the outdoor swimming pool.

THE HISTORY OF THE ESTATE

Overall Purpose To provide a professional and comprehensive Facilities Management service to the Hurlingham Club and its Members.To act as the day-to-day contact to a range of Club Heads of Depar tment, Managers, and Executives. Work closely with the Estates Executive ensuring all Estates and Facilities-related tasks are agreed attended to, repor ted, and delivered on time as required. This postholder will be expected to ensure the Club presents well at all times. Ensuring all soft-furnishings, lighting, decorations, and external areas are kept in a state of excellent repair and maintenance ensuring any required repair items are logged and any works completed in a timely manner and communicating, where required to Members. Regular liaison with the Club’s Executive Team as may be required to ensure the team is fully informed of any issues, complaints, and compliments via the Members suggestion book on a daily basis or verbally through regular contact with members ensuring all are responded to in a timely manner. To fulfill the role as the Club’s Health and Safety Officer.This will include the day-to-day management of the Club’s Risk Assessment process, including statutory Risk Assessments, in collaboration with the wider Estates Team. Advise, suppor t, and monitor other areas of the business to ensure their RAs. are up to date and provide the Club with an adequate level of control for our business. The Club holds many events for Members throughout the year.This role will suppor t these events.This will include attending meetings, preparing works and assisting others to draft plans for events, and then assisting in delivering the execution of events with a total team approach, as may be required.

Specific Duties and Responsibilities • To work closely with the whole of the Estates Executive Team at the Club including Grounds Maintenance, Building Maintenance, and Security. • Manage a range of Facilities Management Service providers.This will include but is not limited to, contract management, performance improvement, and change, ensuring delivery expectations are achieved.The postholder will be expected to lead on the drafting of various new FM. Contracts and where required with external and internal suppor t as necessary.They will be responsible for the delivery of contract performance and specifications. • Specifically, the role will manage the Club’s Cleaning Contract. Regular liaison with the Cleaning management team and individual Cleaners is a daily tasks. Attendance at regular event group meetings to ensure cleaning and support

FACILITIES MANAGER (SOFT SERVICES)

cover is adequate to deliver the Clubs high expectations and standards. • Take an active par t in managing and developing the Club’s Environmental Policy.This will include working toward Zero Carbon, taking part in regular sustainability drives and initiatives to ensure realistic targets are set monitored, and achieved repor ting as required. • Take the lead in delivering the Club’s commitment to performance Standard ISO14001.This will include ensuring quality control of documentation as well as forward planning and leading on the annual audit process. Finally, make sure the standard and achievements made are published throughout the Club as may be appropriate. • Ensure at all times emphasis on delivering value for money to the Club. Continually seek and explore new ways of delivery and working t ensure the Club take maximum advantage of new technologies and process to provide a better service to our Members. • Manage the receipt and monitoring of utility invoices/spend with the Buildings Manager, preparing repor ts to reflect spend and performance. • Attend Key Estates and Facilities Meetings when required taking the official minute record as may be required from time to time. Note this will include regular meetings with FM providers and ensuring they produce accurate minutes and action sheets as required. • Manage and operate our new Computer Aided Facilities Management System, CAFM. Uniquely, as this is a new system there will be an opportunity to help build the system to maximize use and performance. • The role will form par t of the Club’s Emergency Response team. All members of the team are expended to support the Club in teims of emergency and distaer situation whocu lthey occur. • To under take such other duties as the Management of the Club might reasonably expect appropriate to the job grade.

JOB DESCRIPTION

CLUB EXECUTIVE MANAGEMENT • To par ticipate actively in the general management of the Club, including enforcement of Club Rules, Bye-Laws and Regulations, as part of the Executive team. • To under take the role of Club Duty Executive on a rota basis and in this role, to be responsible the smooth running of the whole Club, for resolving immediate issues and for dealing with member complaints. • To under take such other duties as the Management of the Club might reasonably expect.

PERSONAL QUALITIES / EXPERIENCE ESSENTIAL

• A proven track record in programme delivery and project management, with a background in construction, architecture, design or engineering. • The ability to clearly and confidently demonstrate a good

understanding of all phases of the development project, from early pre-planning stages through acquisition to construction delivery. • Experience in leading projects from design through to construction stages based on the RIBA stages. • Ambitious but humble, enthusiastic, mentally nimble with excellent communication skills. • Strong initiative and can demonstrate a strong team ethic. • Outstanding diplomacy and negotiation skills. • Excellent problem solving. • Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities, and handle a high-pressure working environment. • Exceptional organisation skills with a strong analytical ability and meticulous attention to detail.

DESIRABLE • Educated to degree level. • Experience of working in a membership organisation.

FACILITIES MANAGER (SOFT SERVICES)

FACILITIES MANAGER (SOFT SERVICES)

For a confidential and informal discussion, please contact The Hurlingham Club’s appointed recruitment partner Rob Cullum at The Management Recruitment Group (MRG).

Rob Cullum T: 020 3962 9900 | M: 0797 319 3785 E: rob.cullum@mrgpeople.co.uk

Closing date is Sunday 17th April 2022.

THE APPLICATION PROCESS

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