OUR PROCESS
The Strategic Plan was developed with input from a wide variety of constituents and a review of available, relevant data. The process used demonstrates our continued commitment to advancing the NWCHC vision while upholding the organization's core values. Key steps in the Strategic Planning process are outlined below. • NWCHC enlisted the services of an experienced consultant who is well- versed in the unique challenges and opportunities of federally qualified health centers. Under the guidance and facilitation of this consultant, the CEO directed the overall planning process, ensuring a comprehensive and strategic approach. • Key representatives of non-profit agencies, academic institutions, and other community partners serving the Libby and Troy service area participated in community stakeholder focus groups. • Board members and staff completed an online survey to gather information about the services and investments that may be necessary to best address community needs and service delivery. • Patients were surveyed on service delivery, hours of operation, and the sliding fee and affordability of NWCHC services. • Planning workshops were held with a planning team comprised of board members and management representatives to identify strengths, weaknesses, opportunities, and threats; review trends in the local and state legislative environment; review and update the mission statement, vision, and values; study the service area needs and identify potential strategic initiatives. • Additional meetings were held with the CEO and management staff to fine- tune the goals, strategies, and action steps. • The final Strategic Plan was presented, reviewed, and approved by the Board of Directors.
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