Support Services
please speak with any staff member to make the necessary arrangements. See page 27 for more information on our language services. PATIENT & FAMILY PSYCHOSOCIAL SUPPORT SPECIALISTS The patient and family support staff offers ongoing social and emotional support for you and your family members. Counseling is available, at the patient’s request, because we recognize that many patients are going through difficult and stressful changes in their lives. These staff members have backgrounds in clinical social work or psychology and are available to meet with you in the first few days after you arrive.
GLOBAL PATIENT SERVICES If you are traveling nationally or
CHAPEL & SPIRITUAL CARE During rehabilitation, many patients and their families seek spiritual support. The Chapel/Meditation Room is on the 10th floor and is always available, any time of the day or night. The Spiritual Care staff is available seven days a week. They offer a variety of religious or spiritual support, including individual visits, worship services, meditation sessions and complimentary wellness therapies. Ask any staff member to contact a chaplain for you, or use your room phone to call 8.1200. Additionally, there is a channel on MyStation that offers meditative and nature videos.
internationally, our Global Patient Services (GPS) team members will work with you and your family to coordinate your arrival and help with your transition to Chicago. Our GPS case managers also liaise with numerous third parties. If needed, we work with embassies on everything from visas to patient sponsorship. INTERPRETER Phone interpreters are available for more than 180 foreign languages, 24 hours a day, at no cost to you. If a patient or family member needs the assistance of a foreign language or sign language interpreter,
Chapel & Spiritual Care Space
17 Your Patient Experience
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