PROBLEM HANDLING
OVERALL EXPERIENCE
PROBLEM FREE
Guest Engagement Score (Dating until 31 March 2025 - YTD)
TARGET: 94.00% SCORE: 95.81%
TARGET : 79.00% SCORE : 78.65%
TARGET : 90.00% SCORE : 80.00%
SERVICE ATTENTIVENESS
ARRIVAL EXPERIENCE
BITE EXPERIENCE (Hotel Weakness)
TARGET : 93.20% SCORE : 93.46%
TARGET : 94.00% SCORE : 95.62%
TARGET : 95.00% SCORE : 94.63%
Shangri-la Qaryat Al Beri, Abu Dhabi
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