Meet Our Assistant Front Office Manager Marwa Marwan Wehbi
Marwa Marwan Wehbi brings over 13 years of hospitality experience and a Bachelor's degree in Hospitality and Tourism Management to her role as Assistant Front Office Manager. Her career began in 2012 at Rotana Hotel, Lebanon, as a Telephone Operator. Over the course of eight years, she steadily rose through the ranks to become Front Desk Manager, earning multiple accolades along the way including recognition as a top-up seller, leading enroller, and guest favourite. This period marked her first leadership role, emphasizing team management, operational efficiency, and service excellence. Eager for new challenges, Marwa transitioned to Dubai, joining IHG Crowne Plaza as Duty Manager. There, she focused on enhancing guest satisfaction and cultivating a strong, service-first mindset among her team. Her next chapter brought her to Hyatt Regency Creek Heights as Assistant Front Office Manager. In this role, Marwa led initiatives that significantly improved the hotel's ratings boosting Booking.com and TripAdvisor scores by 5% and 3%, respectively. Her strategic approach to upselling also contributed to notable revenue growth, reinforcing her belief that true hospitality success lies in balancing guest satisfaction with value creation. While Marwa's professional achievements are impressive, her most rewarding experiences come from mentoring team members and supporting their growth. She believes that authentic connections with both guests and colleagues are the heart of hospitality. Outside of work, Marwa is passionate about travel and cultural exploration, pursuits that continually enrich her approach to service and leadership. Her guiding motto: “Success in hospitality is built on genuine connections. ”
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