Key strategies for TOM design
▪ Set Strategic Objectives: Define long term goals
▪ Analyse the Current State: Identify strengths and weaknesses
▪ Customer Centricity: Design with the customer in mind
▪ Leverage Tech: Drive efficiency with digital tools
▪ Engage Employees: Involve for better insights
▪ Adopt Agile Practices: Ensure flexibility and continuous improvement.
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