▪ Assess current state, defining Objectives & Goals ▪ Shape outline TOM [location & transition strategy] ▪ Develop business case
Visualise
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Design the TOM
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Establish high performance culture Identify innovation opportunities Drive continuous improvement
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Design service delivery processes
Enhance
Blueprint
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Develop process frameworks Devise Implementation roadmap
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TOM Framework
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Mobilise resources
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Set up infrastructure and technology
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Monitor and stabilise operations Deploy service delivery frameworks
Build
Review
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Redesign processes Hire into key roles
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Formalise as new business entity
Run
▪ Allocate resources and or ramp up hiring ▪ Capture and transfer knowledge ▪ Execute agreed transformation projects
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