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Key drivers of cost Economic volatility: Agile financial strategies are crucial for navigating economic uncertainty with 95% of CEO’s saying this is a top concern Regulatory changes: Regulatory costs for business have increased by over 45% in the last decade Technological advancements: Investment in AI, IoT and automation is key to reducing long term costs. Up to 40% working hours could be in scope for augmentation and automation Customer expectations: 72% consumers now expect personalisation as standard in services.
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