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YOUR GUIDE TO A FUNERAL
Arranging a funeral Most families choose to use a funeral director and often want to see them as soon as possible. You may want to check whether the person who died had a pre-paid funeral plan which will set out some or all of their wishes, whether they had told family or friends what they wanted or had given instructions in their Will. Your local authority will also be able to give you advice. Members of the National Association of Funeral Directors (NAFD) comply with The Funeral Directors Code, Funeral home members are regularly inspected by the Independent Funeral Standards Organisation (IFSO) and are offered guidance and support in reaching the highest of standards. The NAFD also provide clients access to an independent complaints resolution scheme, NAFD Resolve, with conciliation and adjudication services provided by qualified professionals from the Centre for Effective Dispute Resolution (CEDR).
Immediate concerns
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