Case Study: Leading Utilities Organisation
Background: A leading Utilities company needed to reduce operational and maintenance costs by 20%
Implementation: ▪ Leadership: Set ambitious targets, led by example and integrated into strategic reviews ▪ Stakeholders: Created cross functional teams to drive initiatives with full buy in ▪ Data Analytics: Utilised analytics to pinpoint inefficiencies and optimise processes ▪ Comms: Maintained transparent communication, providing regular updates on progress ▪ Improvement: Launched programs to foster innovation in cost management Outcomes: ▪ 20% Reduction in Operational Costs ▪ 30% Cost Reduction Target met ▪ CSat Maintained enhanced performance
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