LIMELIGHT Issue 56

Richard Conway General Manager, TenetLime Tempus Fugit

The Romans knew it, as they departed the Colosseum after an afternoon of visceral sport had passed by in a flash. Shakespeare saw fit to comment on it in ‘A Lover’s Complaint’ as he remarked upon the swiftest hours. Here, on a crisp February morning in Horsforth, I feel the truth of it myself.

TEMPUS FUGIT. TIME FLIES. I joined as General Manager of Lime at the beginning of November. Three months have never gone so fast, and so this quarter’s Limelight is a perfect chance to share some of the highlights, along with my first impressions of Tenet, and some of my key objectives this year. First and foremost, I have been genuinely impressed by my new colleagues at Tenet. I can honestly say that everyone is fully focussed on doing the very best for you – our members. We’ve already made several process improvements behind the scenes, and I intend to keep actively seeking opportunities to make those continuous small changes that make a big difference.

Richard Brook – and will continue throughout much of the year. We know we’re doing some really good things – you’ve told us this – and we’re going to build on this strong foundation through working closely with you, getting to grips with how we take the relationship between TenetLime and you to the next level. Exciting stuff. In tandem with the above broad goal, I will also be reviewing how we look at Protection, and how important it is to your business. I am very passionate about the vital role Protection plays in everyone’s lives, and the first part of this year will be spent understanding your perspective on the subject, and sharing ideas on the best way forwards to give more people in the UK peace of mind. So in summary, a busy start to my time at Tenet, with lots more to look forward to in the months ahead. Thank you for your continuing support, and do continue to provide feedback into the team on anything you think we can help you with – that’s what we’re here for.

Having the right people around you is hugely important. We’ve further strengthened our expertise in the technical and research team with the addition of Paul Hewitt, who brings a wealth of experience from a variety of roles within mortgage advice, quality assurance and compliance. Paul joins the team at the perfect time – we’ve recently updated the Extranet; improving its ease of use and accessibility – if you’ve any questions just give one of the team a call. The partnership with Twenty7Tec has got off to a flying start, and I’ve been encouraged by the positive feedback from members, and by the professionalism of the Twenty7Tec team. They have been particularly quick to respond to any queries or teething issues; so I’d urge you to pick up the phone to them if you have a question. More exciting is that 15 of the top 30 lenders will partner with Twenty7Tec’s MortgageApply module throughout 2019. This shows the confidence that the big lenders have in the software, and makes it more and more worthwhile for you to use the module; avoiding rekeying. Looking ahead, I have two key objectives for the year that I want to share. The first is to understand what TenetLime means to you: where we are now, what we’re good at, what we’re not so good at, and how we can improve our service so that it really meets your needs. This work has already begun – lead by our Head of Insight & Propositions,

The partnership with Twenty7Tec has got off to a flying start, and I’ve

been encouraged by the positive feedback from members, and by the professionalism of the Twenty7Tec team

TENETLIME SUPPORT - 7

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