Online Bidding Frequently Asked Questions
Is the auction platform mobile friendly? Yes, the auction platform and entire site is mobile friendly. So, no matter the device (computer, cell phone, tablet, etc) you are utilizing to view and/or bid on the auction. The site is responsive to your screen so you have the most optimum viewing and bidding experience. How do I get a bidder number for the auctions? There are no bidder numbers utilized on this auction platform. Each user will have one account under their email address (using the password you set up when you registered) that can be utilized for all auctions. Why is a credit card required to bid? We require each user to post a credit card verification to ensure that each of our bidders is a valid, qualified bidder. This verification method has been implemented for the protection and security of each of our bidders. Each bidder knows that all bidders are valid and that they have met the same requirements that you have to be able to bid online. The credit card verification process is completely secure and PCI compliant. Please see the Terms and Conditions segment for more details or contact us for validation if you have concerns. How do I bid? Select the JMAR Genetics and Guests Auction. When the bidding for the auction is open, you will have the opportunity to enter your bid (and your maximum bid) for each animal. Simply login to your user account and click on the Bid button for each lot to submit the bid(s). How do I know if I am winning if there are no bidder numbers shown? If you are watching the auction via a computer or via your mobile device, when you are winning the screen will show this message: You are winning! in green on the lot(s) you have the high bid on. If you get outbid, the message will change to: You have been outbid. How do I know if I got outbid? If you get outbid on any lot within an auction, you will receive a notification based on the preferences you set up in your user profile registration. There are two outbid notification preferences you could possibly receive – a text alert sent directly to your cell phone, or an email sent to your registered email address, or both! If you are watching the auction via a computer or via your mobile device, when you are outbid, the screen will show this message: You have been outbid. If you would like to bid again on that lot, simply click on the Bid button and Place a Bid. How can I make sure I am seeing the most current bidding information on the screen? During the bidding process you will not need to refresh your page to ensure you are viewing the most current bidding activity. The auction platform auto-refreshes the page, and the bidding is in real time. How do I find out more about a posted item? Contact information for the seller can be found in the sale catalog and also underneath each lot on a particular auction. If you have any questions regarding a specific item, please contact the seller. What is a Maximum Bid? A maximum bid is the highest dollar amount you are willing to pay for an item. Here is an example of using the maximum bid feature. If you enter a maximum bid the system will automatically bid on your behalf up to your maximum bid amount. For example, let’s assume that you enter a bid of $2000 on an item and maximum bid of $4000. If no other bids are placed on that item, you will be the winner at your $2000 bid. If another bidder places a bid of $2250 on the item you will now be winning at $2250 plus one increment level, $2250 + $250 = $2500. Your maximum bid is completely confidential and not revealed to the public or viewed by anyone other than you when selecting this feature.
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