Job description
Reporting to:
Operations Manager
Staff Relationships:
Administration, Housekeeping staff and Security Staff Student Experience Reps
Key Relationships:
Students/Parents, Central Sevrice Staff, Universities/Colleges, Suppliers and Contractors, Other Residence Managers
Residence Manager - your role
You will have responsibility for the daily management of your allocated residence(s) under the direction of the Operations Manager (OM). You will be responsible for ensuring a high standard of customer service is provided at all times to maximise revenue generation, which will be achieved through the delivery of residence services and effective staff management. The close working relationship with the Residence Management team is critical to the success of this role and the city. The ability to manage, coach and develop the team is important, as is the development of relationships with clients. Therefore, the ability to communicate effectively at all levels, plan your time effectively and have an organised approach to working is essential. Ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures, financial management will be a significant focus of the role in conjunction with the Operations Manager, with responsibility for daily management of budgets, P&L and cost control.
Key Responsibilities and Activities
Business Development
• Actively support new and existing business and revenue generating opportunities by working with the OM to manage the student renewal and expansion process. • Ensure student retention and revenue generating opportunities through the delivery of a high standard of customer service. • Maximise residence occupancy to meet and exceed targets, including building and maintaining a summer rental business. • Instigate and/or wholly participate in promotional & marketing activities. • Complete sales viewings.
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