OUTCOMES
Impact and legacy The new model was trialled across two Primary Care Networks in east and west Birmingham, where activities and an agreed set of KPIs were closely monitored to allow the model to be iterated and optimised. Results from the two pilots showed a significant stabilisation in service use for individuals receiving an intervention from the INTs. This included: A 32% reduction in primary care appointments. A 15% reduction in A&E attendances. Residents supported by the pilot reported an overwhelmingly positive experience – with an average feedback rating of 4.3 out of 5. The work and its early impact have generated significant national attention, with visits from senior leaders from NHS England and sector membership bodies. This is helping to inform other health and care systems around the country looking to mobilise their own INTs.
This genuinely gives us the chance to make a fundamental difference to people for the long term. CEO, Birmingham Community Healthcare NHS Foundation Trust
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