Improving financial inclusion and reducing debt in the London Borough of Barking and Dagenham
Insight driven, targeted support enabled by Xantura for four months to vulnerable residents with debt using the Homes and Money Hub in the London Borough of Barking & Dagenham. The cost-of-living crisis has further exacerbated financial exclusion and rising debt The direct effect of debt on residents is often detrimental. Personal debt is associated
Identifying people vulnerable to the negative effectives of debt Working with Barking & Dagenham and through the use of advance analytics, we built a predictive model that helps the authority identify people vulnerable to the negative effects of debt and offer them support before they reach crisis point. This insight-led service transformation has advanced the borough’s data maturity and has driven a more joined up response across service silos.
Significant increased engagement, increased debt collection and wider benefits to the health and wellbeing of
vulnerable residents Taking a holistic view of debt, facilitated by
Xantura’s OneView system, allowed Homes and Money (HAM) Hub staff to identify vulnerable residents with debt and deliver support services. This has enabled Barking & Dagenham to be a leading authority in debt management, with increased debt collection and lower negative outcomes associated with overwhelming debt.
with physical ill-health, suicide, anxiety, stress, and clinical depression,
independent of the effects of poverty. It can contribute to family breakdown and also has negative effects on labour market outcomes.
[Barking & Dagenham] was ahead of the game in developing its OneView system to take a holistic view of all the factors that contribute to their residents’ financial wellbeing. This is something that we in central government were just starting to think about. [Barking & Dagenham] has demonstrated its expertise and is now considered to be a vital stakeholder and critical friend to central government as we try to replicate their success. Deputy Director, Government Debt Management Function & FEDG Central Team, Cabinet Office
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