S.T.A.R. Behavior | Responses
3.4b Practice Interviews
S LWXDWLRQ Provide context of the situation helping an ePSOo\eUWoseeWheELJSLcWXUeÀUsW T DVNRUSURMHFW Within the larger context, state your role within the situation. A DFWLRQ What actions did you take or what skills did you use to complete your task? R HVXOW State if your actions led to the desired result, but XQGeUsWaQGWhaWJUeaWaQsZeUsGoQ·WaOZa\sLQcOXGe asLWXaWLoQoUWasNWhaWZeQWasSOaQQeG<oXcaQshaUe experiences you have had that changed the way you approached a problem or taught you something valuable.
CoQJUaWXOaWLoQs<oXhaYeaQLQWeUYLeZ$IWeUWaNLQJWLPeWoLQYesWLJaWe the organization and note the most important skills in a job description, you might wonder what the interview process will be like. If you have not had a professional interview or it has been a couple of years, you may be surprised E\ZhaWOLesaheaG+eUeaUeacoXSOeoITXesWLoQW\SesaQGsWUaWeJLesWo prepare for answering them. Open-Ended Questions These are the most typical questions and can be used to help you think about what you most want an organization to know about you. 6WUDWHJLHV /ooNEacNaW\oXUUesXPeaQGQoWes\oXhaYeaEoXW\oXUSUeYLoXs e[SeULeQces+LJhOLJhWaUeasWhaWoYeUOaSZLWhWheMoEGescULSWLoQ7hLs prepares you to talk about your experiences and skills during the interview process. Remember to keep your answers relevant! Behavior-Based Questions These are quickly becoming a key factor during interviewing. Rather than candidates only being asked to present their skills, candidates are being asNeGWoshaUesSecLÀce[aPSOesLQZhLchWhe\XseGasNLOOseW 6WUDWHJLHV These questions can be both hypothetical or historical in nature so be prepared to share your past experiences as well as what you would do in certain scenarios. Frame your role within the situation and be ready to identify ZhaWsNLOOsaQGWhoXJhWSUocessesZeQWLQWo\oXUacWLoQs<oXcaQXseWhe67$5 method to help build your responses and practice using %LJ,QWeUYLeZ .
Examples 4XHVWLRQ 7HOOPHDERXWDWLPH\RXKDGWRGHDOZLWKFRQÁLFWLQWKHZRUNSODFH :hLOeaWC7·s6XSeUsWoUeP\shLIWsZoXOGLQcOXGeZoUNLQJaWWhecXsWoPeUseUYLce counter to processing online orders and returns, and answer any questions our visitors had. One afternoon, a gentleman came in upset with a speaker he had purchased, saying that it was broken when he opened it. I was able to walk him through the return process to ensure policy was followed. I made sure to ask him if he understood some of the steps to ease any possible misunderstandings. At the end of the interaction, he was relieved that we were able to refund his purchase. 4XHVWLRQ +RZZRXOG\RXKDQGOHDSURMHFWLIWKHPDQDJHUGLGQRWSURYLGHD lot of detail? While I was an intern at Pointer Insurance, my manager asked me to analyze a set of claims. This led to some confusion, as I was currently working with a few different data sets. In this case I was able to limit my options to two sets of GaWaaQGWheQcoQÀUPeGZLWhP\PaQaJeUZhLchseWheZaQWeGPeWoZoUN ZLWh,QWhLssLWXaWLoQ,ZasaEOeWoshoZP\LQLWLaWLYeaQGSUoEOePsoOYLQJsNLOOs E\SUeseQWLQJaPoUeGeÀQeGSUoEOeP,QaGGLWLoQ,ZasaEOeWoeQsXUeWhaW, would not waste time moving in the wrong direction by seeking more input from my manager.
Open-Ended Questions
Behavior-Based Questions
• Tell me about a time when… • +oZZoXOG\oXhaQGOe«
• Tell me about yourself... • Is there anything else you would like to share with us?
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