DECEMBER 2024/JANUARY 2025 £4.25
THE MAGAZINE OF THE FEDERATION OF MASTER BUILDERS
CELEBRATE YOUR WORK Why entering the Master Builder Awards is a good idea for the success of your business
HIDDEN VICTIMS Modern slavery in the UK’s construction industry
JUST BANTER? Creating psychologically safe workplaces requires mutual respect
HARD HITTER Amateur boxer and apprentice bricklayer is excited about his future
VISIT ISUZU.CO.UK TO FIND OUT MORE
All fuel consumption and emission values are based on the new WLTP (Worldwide Harmonised Light Vehicle Test Procedure) test cycle which uses real-world driving data. Official fuel economy for the standard Isuzu D-Max range in MPG (l/100km): Low 25.1 – 27.6 (10.2 – 11.2). Mid 31.4 – 36.4 (7.8 – 9.0). High 36.0 – 39.4 (7.2 – 7.8). Extra-High 29.0 – 30.8 (9.2 – 9.7). Combined 30.7 – 33.6 (8.4 – 9.2). CO 2 emissions 215 – 241g/km. Visit isuzu.co.uk for more information. ^Terms of Offer: 50% deposit followed by the remaining 50% paid in one payment after 12 months. Credit available subject to status to UK residents aged 18 and over. This credit offer is only available through Isuzu Finance provided by International Motors Finance Limited, St. William House, Tresillian Terrace, Cardiff CF10 5BH. We typically receive commission or other benefits for introducing you to International Motors Finance Ltd. This may be a flat fee or percentage of the amount you borrow.
Isuzu (UK) Ltd is a subsidiary of International Motors Limited.
0 % APR, THAT IS 50% DEPOSIT | 50% DUE IN 1 YEAR ^ * THE ISUZU D-MAX
Vehicle shown is an Isuzu D-Max V-Cross, OTR price of £43,716. Model shown features optional special paint finish at £720. OTR price includes VAT, delivery, number plates, 12 months road fund licence and first registration fee. Prices correct at time of going to print. Offer available on the DL40, V-Cross and V-Cross Steel Special Edition only registered between 01.10.2024 - 31.12.2024. Stock subject to availability. Isuzu reserves the right to amend or withdraw offers at any time without prior notice. Retail customers only, not available in conjunction with any other offers. Excludes Personal Contract Hire and Business Contract Hire. Offers may be varied or withdrawn at any time.
cashflow flowing. A card that keeps the :KHWKHU\RXŐUHDVROHWUDGHUĬHHWPDQDJHURULQGHSHQGHQWGULYHU WDNHDGYDQWDJHRIZHHNO\RQOLQHLQYRLFLQJZLWKWKH bp Fuel & Charge card. )LOOXSDQGSD\ODWHUZLWKQRLQWHUHVWRUKLGGHQIHHV PDNLQJ\RXUPRQH\ZRUNKDUGHUVR\RXGRQ WKDYHWR ŀ Say goodbye to receipts ˹ HMRC-approved online invoicing available 24/7 and
With weekly invoicing, keep hold of your money longer and make it work harder for your business. %X\QRZSD\ODWHU
free of charge make cash and receipts a thing of the past.
ſ The bp Fuel & Charge card gets you interest-free fuel +LGGHQUHZDUGVQRWIHHV
Stay in control
Payment via direct debit increases your control and helps you keep on top of your FDVKĬRZIRUHFDVWLQJ .
payments with nothing to pay on top, no hidden fees and no impact on your credit score. *
Find out more
bp Fleet Solutions
*On the basis all weekly payments are paid via direct debit and on time
Contents DECEMBER 2024/JANUARY 2025 Industry update
Features
27 Hard hitter Find out why amateur boxer and apprentice bricklayer, Dylan Stacey, prizes hard work in the fresh air 28 Are you retrofit ready? Many in the repair, maintain and improve (RMI) sector are capable of delivering retrofit type of work – with a little training 30 Hidden victims Modern slavery or forced labour is a major
16
7 Welcome
Celebrating successes in an uncertain political landscape
8 News
The latest headlines from the industry
social issue that is rife in the UK – and construction is a high-risk industry for it
12 ‘Very cautious optimism’
The industry will recover – albeit slowly
15 Word at Westminster How the recent Budget affects your business
Your FMB
22
34 New retrofit scheme supports builders Find out how the partnership between the FMB and Digital Buildings will streamline access to retrofit work 36 Acknowledge your achievements Enter the Master Builder Awards to celebrate your hard work and receive the recognition you and your team deserve 39 Brokers are the best
Spotlight
16 Crafting prestige
A renovation project by Pencil and Brick shows the quality of Master Builders
18 Future focus
Members share their hopes for 2025
Business support
Be smart about how you protect your business by having the FMB’s insurance brokers assist you
28
21 Connect with your community The FMB member app empowers Master Builders by creating networks 22 Just banter? Create psychologically safe workspaces 24 Boost your BSA knowledge Key takeaways from the recent webinar series 25 H&S round-up Keeping you and your team safe on site
40 Member update
Welcome to new members that have joined the FMB
42 Member news
An update from members in England, Wales, Scotland and Northern Ireland
49 Five in five
Rapid-fire Q&A with two members
Advertising Advertising enquiries Susan Cook +44 (0)20 7880 6206 masterbuilder@redactive.co.uk @fmbuilders
Editorial Editor Bradford Keen
Master Builder has been carefully prepared but articles are published without responsibility on the part of the publishers or authors for loss occasioned to any person acting or refraining from action as a result of any view, information or advice included therin. Articles published in Master Builder do not necessarily reflect the opinions of the Federation of Master Builders Ltd nor can the Federation of Master Builders Ltd, the publishers or authors accept any responsibility for any claims made by advertisers.
bradford.keen@redactive.co.uk Director of Communications Kate McFerran Designer David McCullough Picture editor Jessica Marsh Publishing director Joanna Marsh Production Production manager Aysha Miah-Edwards +44 (0)20 7880 6241 aysha.miah@redactive.co.uk
Published by Redactive Publishing Ltd Fora, 9 Dallington Street, London EC1V 0LN www.redactive.co.uk
/FederationofMasterBuilders
@federationofmasterbuilders
FEDERATION OF MASTER BUILDERS David Croft House 25 Ely Place London EC1N 6TD Tel: 020 7025 2900 www.fmb.org.uk
Federation of Master Builders
Recycle your magazine’s plastic wrap – check your local LDPE facilities to find out how
Printed by Warners (Midlands) 01778 391000 warners.co.uk
5
Master Builder
www.fmb.org.uk
Welcome BRIAN BERRY
W hat a year it has been with the election of the new Labour government and an economy struggling to get going. Members speak out on pages 18-19 about the challenges and successes they’ve faced in 2024, and their focuses for the year ahead. Many of the issues they raise were discussed at the FMB National Conference in Lincoln. On pages 12-13, we have a report from the conference where the tone was ‘very cautiously optimistic’ about the construction sector’s growth in the near future, due to increased economic stability and renewed consumer confidence. Key to that is the October Budget, which Jeremy Gray, Head of Policy at the FMB, addresses in his ‘Word at Westminster’ column on page 15. Our member project on pages 16-17 showcases Pencil and Brick’s refurbishment of a family home. Key to this was the tidying up they had to do after the client’s tilers did such a bad job, underscoring the need for reputable FMB members/ licensed construction professionals. On that front, Conservative MP Mark Garnier, who tabled a Private Member’s Bill in November 2021 calling for the licensing of domestic building companies, is being given a second bite of the cherry and is planning to table a new Bill. Despite the slowdown in repair, maintenance and improvement (RMI) work, the retrofit market is attractive for many members. The government wants all homes in the private rented sector to be EPC C
“The tone at the FMB National Conference was ‘very cautiously optimistic’ about the sector’s future growth.”
by 2030, which should be a market opportunity for many members. ‘Retrofit’ can sometimes confuse builders, but many in the RMI sector are more than capable of delivering this type of work with the required training (pages 28-29). Modern slavery in construction is on the rise. It is a serious crime involving the exploitation of workers to perform jobs or duties against their will, often with little or no pay. Many victims are trafficked from outside the UK, with the number of cases increasing. In our feature on pages 30-33, we explore this important topic, looking at what can be done to make the industry safer for the vulnerable. The Construction Industry Training Board estimates that we need an additional 250,000 extra people over the next four years. Apprenticeships will be key to creating a skilled workforce. On page 27 we hear from bricklaying apprentice Dylan Stacey, employed by SC Baker and Sons, about his experience. Now is the time to be thinking about entering the prestigious Master Builder Awards – the Oscars of the building industry. On pages 36-37, we outline the categories to enter, prizes to be won, how to nominate, and important dates. What better way to end the year than submitting your nomination for the opportunity to be a winner at next year’s awards.
BRIAN BERRY, Chief Executive Federation of Master Builders
7
Master Builder
www.fmb.org.uk
News
CONSTRUCTION INDUSTRY NEWS
Late payers beware
T he government has with the new Fair Payment Code replacing the Prompt Payment Code. The Fair Payment Code will offer a graded status for businesses depending on how quickly they pay their suppliers and subcontractors, with: ● Gold for paying 95% of suppliers within 30 days ● Silver for paying 95% of small business suppliers within 30 days and all other suppliers within 60 days ● Bronze for paying 95% of suppliers within 60 days. announced renewed efforts to stamp out late payments to subcontractors and suppliers,
The pilot version of the UK Net Zero Carbon Buildings Standard (NZCBS) has been released for consultation. The NZCBS will enable the construction industry to prove that its built assets align with the UK’s carbon and energy budgets. What makes the Standard important is that it will give stakeholders a single, agreed methodology for defining what ‘net zero carbon’ means for buildings in the UK. There has been no such metric before. David Partridge, Chair of the Standard’s governance board, said: “The Standard brings together data from thousands of buildings submitted by professionals from across the built environment and will be an important step towards a net zero carbon economy. “I encourage everyone within the built environment and real estate sector, from investors, funds and lenders, through developers to building designers, managers and contractors, to start to use the pilot version of the Standard. We will shortly be launching a pilot testing programme to glean feedback on applying the process on real projects.” Passivhaus Trust Research and Policy Director Sarah Lewis said: “The Passivhaus Trust welcomes the UK NZBCS as a means for improving the clarity and rigour of net zero carbon definitions and as a step towards achieving higher performance building in the UK.” Net zero standard signed off
Prime Minister Keir Starmer said: “We’re determined to back small businesses by unlocking their barriers to growth, and stamping out late payments is at the heart of this. “We know how important it is for business owners to have the peace of mind and certainty around their cashflow to keep their businesses alive. Late payments cost businesses tens of thousands of pounds and is one of the biggest reasons businesses collapse. “After years of delay, we’re bringing forward measures that small businesses have long been calling for to tackle late payments once and for all.”
Prime Minister Keir Starmer
8
Master Builder
NEWS IN NUMBERS
62% The percentage of ‘
New guide for historic buildings
hard hat’ workers who report having struggled with anxiety . Source: Pirtek UK & Ireland
The guidance lists the benefits and challenges of transforming historic buildings into residential use, and offers advice for all stages of the process: ● Feasibility testing ● Stakeholder engagement ● Heritage appraisal ● Design development ● Building consent
Historic England has launched a new guide for small and medium-sized developers who are looking to adapt historic buildings for housing. The new guide, Heritage Works for Housing , provides guidance on repurposing historic buildings for residential use in a bid to help ease the housing shortage. Up to 670,000 homes could be created by repurposing existing historic buildings in England, according to Historic England.
2,000 The approximate number of jobs lost with ISG going into liquidation. Source: EY-Parthenon
and ongoing maintenance. Scan the QR code
for the full report.
Government needs £1.6 billion for infrastructure funding
T he government needs as much as £1.6 trillion of costs drive up prices, according to research by accountancy firm, EY. The list of infrastructure developments include a range of projects such as new roads and rail projects, decarbonising public buildings, and building and maintaining social infrastructure such as hospitals and schools. Not counting projects that will be capital by 2040 to fund new infrastructure as high inflation funded by the private sector or those already underway, EY estimated the
government would need around £1.6 trillion over the next 15 years. Mats Persson, Partner at EY Parthenon, said: “Almost every Western country is facing a growing gap between the capital investment needed to meet green, economic and strategic priorities, and the amount governments can afford to spend. “Plugging this gap will require the entire value chain, from policymakers through to developers and investors, to urgently come together to find alternative sources of capital and utilise new technologies to bring down the cost of these projects.”
15% The percentage by which building costs are expected to increase over the next five years. Source: Building Cost Information Service
9
Master Builder
www.fmb.org.uk
INDUSTRY UPDATE NEWS
If the government is to meet its ambitious target of building 1.5 million homes in the current Parliament, it will need to build 450,000 homes in its final year. The report, The road to 1.5 million new homes , by The Housing Forum shows that due to a projected stagnation of housing completions to around 160,000 in 2024, housing delivery would need to reach 450,000 in 2028/9 to hit the 1.5 million target – a number not seen since 1968. The report presents a timeline of policy changes and funding needed for the housing sector to meet the government’s target of 1.5 million homes, and stresses the need for ambitious planning reform, including: ● Resourcing the planning system ● Reviewing green belt land particularly around London ● Regenerating brownfield sites ● Funding infrastructure. Scan the QR code for the full report. 450,000 homes a year required
Tough times for UK housebuilders
U K housebuilders are under significant pressure in the face of ongoing labour shortages and high costs, according to new research. The Global Housebuilders’ Survey 2024 by PlanRadar, which gathered responses from 669 companies across 17 countries, shows that UK developers and housebuilders are struggling. Despite the struggles, there is cause for optimism. Demand for residential construction remains high, with 47% per cent of UK respondents saying they had received the same or more requests for services in the past year. Additionally, 75 per cent of UK housebuilders said they will explore new growth opportunities.
When asked about favourable solutions to the challenges, 68 per cent of UK housebuilders supported revised immigration policies to attract skilled labour from abroad and 57 per cent wanted fewer regulatory barriers to increase housing supply. Rob Norton, UK Director of PlanRadar, said: “Rising prices and labour costs are squeezing housebuilders worldwide, and the UK is feeling the pressure. With tighter regulations and shrinking profit margins, the message is clear: adapt or fall behind. These findings are a glaring litmus test for how the UK market is faring, and while challenging, there is hope. It’s time for the industry to innovate and thrive.”
The report reveals that:
78% of survey
65% face wage increases
76% cite project delays due to labour shortages, squeezing the profitability of projects
65% believe investing in technology would enhance profitability through increased efficiency
respondents grapple with rising building costs
10
Master Builder
www.fmb.org.uk
NEWS IN NUMBERS
Good news for industry output in 2025
20% The percentage by which tender prices costs are expected to increase over the next five years. Source: Building Cost Information Service
T he construction and property development sector is set to bounce back strongly in 2025, according to analysis by business finance brokers, Rangewell. After three successive years of declines in 2024, the prediction suggests good news for builders. Outstanding lending across the construction sector fell in: ● 2024 by 5.2% (estimation) ● 2023 by 7.2% ● 2022 by 4.0% The reduction in lending means there have been fewer new dwelling projects, with a 19.8 per cent drop in 2023-24 from the year before, with just 162,350 new dwellings. Positively, a lower national interest rate and reduced mortgage costs in
England means the cost of financing will also drop, leading to increased consumer demand and a stronger residential construction market, according to Rangewell. Alasdair McPherson, Head of Partnerships at Rangewell, said: “The good news is we’re already seeing improved confidence across the sector and appetites within the lending space have certainly improved during the second half of this year – and continue to grow. “With a further cut to interest rates likely in the coming weeks and the market starting to build momentum, we expect significantly positive uplifts into 2025, and are already seeing developers with good projects receiving significantly better lending terms than even three months ago.”
£32 Average hourly cost of a tradesperson in Q3 2024, up from £31 per hour in Q2. Source: Trade Costs Index by HaMuch
Brownfield passports proposed
R eforming the planning system so there are fewer restrictions is an aim of the government, which is now favouring brownfield sites for housing developments. In the national planning policy framework consultation, the government noted its intention to introduce ‘brownfield passports’ that would mean
29 months The last time UK construction grew this fast, with a 57.2 index in September, and above the neutral 50.0 threshold
for the seventh month. Source: S&P Global UK Construction Purchasing Managers’ Index
swifter approval for development proposals when design and quality standards are met.
11
Master Builder
www.fmb.org.uk
FMB NATIONAL CONFERENCE
‘VERY CAUTIOUS OPTIMISM’
FMB National President Chris Carr
There are many reasons to be optimistic about the future of the UK’s construction industry, but builders should not expect too much too soon, an economist told delegates at the FMB’s flagship National Conference C onsumers in the UK have suffered a fall in earnings for two years, but times are changing and their confidence is growing – which is positive for builders. This was the heartening message economy and, in particular, construction. His synopsis: “Things are looking up – at least for the foreseeable future.”
relations with the European Union ● Still expect delays on certain high- demand materials ● Materials prices have been stable in the past few months but they’re still 50% higher than they were a few years ago ● The labour market remains very tight in many sectors, including construction due to an ageing workforce and fewer foreign workers ● Construction pay increases remain low while vacancies remain high
It’s time to be cautiously optimistic or in Hall’s words: “very cautiously optimistic”. Here are key takeaways from his address: ● GDP has flatlined since Covid, but 2024 has seen incremental improvement ● Boosted consumers’ confidence will aid the economic recovery ● Brexit will continue in the background and the UK will enjoy improved trade
from Tom Hall, Chief Economist at Aqua Consultants, during his keynote address at the FMB’s National Conference, hosted at DoubleTree by Hilton Lincoln. Hall’s speech focused on the macroeconomic factors affecting the UK’s
12
Master Builder
www.fmb.org.uk
FMB NATIONAL CONFERENCE
with the FMB, particularly on matters of governance, and networking with fellow members across multiple events, which included: ● The FMB National Board meeting ● National Annual General Meeting (AGM)
● Business conference ● Networking events ● Gala dinner.
Back (l-r): Costin Serban and Daniel Iftode (Abilo), Emma Whyatt (FMBI), Richard Rowell (Brabben Limited) Front (l-r) Craig Brabben, Marianne Brabben and Deb Rowell (Brabben Limited)
Proceedings began on Thursday 12 September with the FMB National Board meeting, which was open to all members to attend. After an energising session, members had time to themselves before moving to Lincoln’s Electric Rooftop Bar for an evening of networking, cocktails and snacks. The AGM, hosted on Friday 13 September, preceded the business conference. A key point on the agenda was the alterations to the FMB Rules. Members were able to voice their opinions before addressing important policy matters from the area boards. Moving from the AGM to the conference, FMB Chief Executive Brian Berry welcomed delegates, updating them on the FMB’s various activities lobbying the government. Impactful sponsor partnerships The FMB would like to thank the important sponsors of the day, which included: ● People’s Partnership – headline sponsor ● CITB – conference supporter ● TradePoint – networking and gala dinner drinks reception. Additionally, thanks must be given to exhibitors on the day, including People’s Partnership, CITB, Citation, Abilo and TradePoint. After the conference, which included a delicious buffet lunch, members headed to a drinks reception, sponsored by TradePoint, before sitting down to a three course dinner and a raffle prize. The proceeds went to a good cause, the FMB’s national charity partner, The Lighthouse Construction Industry Charity. Keen industry insights, meaningful connections with fellow members and a lot of fun, the two-day event was a huge success.
Arthur McArdle, former FMB National President
Conference host Philippa Forrester
Michelle Radford, FMB National Board representative
David Lunt of the People’s Partnership
Praise from attendees
● The effects of Covid persist with sustained demand for home extensions,
home offices, renewable energy solutions and improved insulation.
Some of those who attended the conference said the following:
Positively, Hall said: “The residential sector will recover.” But don’t expect a quick bounce back; progress will be slow even without any “next shock” to derail growth. Hall’s message chimed in well with the pragmatic but optimistic theme of the National Conference, ‘Building the way forward’. Key topics covered included: ● Domestic retrofitting ● Future Homes Standard ● Skills and training. Two days of events The conference came towards the end of two days of learning, engagement
‘Highly professional and informative.’ ‘Really enjoyed the event and have taken some great ideas away.’ ‘Great to connect with new people.’ ‘Something new to learn and take away. ‘ ‘Amazing presentations, giving rise to many questions.’
13
Master Builder
www.fmb.org.uk
Get 25% off your subscription fee
... when a builder you refer joins the FMB*
Scan the QR code or visit GNCPSHVLSFGFS
*T&Cs apply
7
FMB 2024 National Conference
THE WORD AT WESTMINSTER
WHAT’S UP AT WESTMINSTER?
The long-awaited Budget finally arrived at the end of October. FMB’s Head of Policy and Public Affairs, Jeremy Gray, explains what it means for you
No fuel tax increases Despite speculation of a rise in fuel duty, which could have damaged bottom lines with the industry’s reliance on vans, prices at the pumps will not go up due to tax increases. Capital Gains Tax Capital Gains Tax from selling shares has increased to 18 per cent from 10 per cent. While this may not be immediately obvious as a problem, those looking to sell their companies when approaching retirement may be affected, as they will receive less money when selling their business and assets. Loans for small house builders The government has committed to upgrading energy-inefficient homes with a £3.4 billion pledge. While plans for how this will affect owner-occupiers are not yet clear, this should provide a pipeline of work for builders. The government also announced housing guarantee schemes, which could take the form of low-cost loans for SME housebuilders. It’s a positive step forward, but many issues remain. The conclusion Despite feeling stung in a few places, some builders could be shielded by an increased Employment Allowance and may not notice the rise in NI contributions. It’s positive to see money released for retrofitting homes, as this could lead to a significant pipeline of work for builders. Does this Budget drive the industry forward? No, but we didn’t expect it to. There were whispers that the new government’s early years would bring difficult budgets, with the hope that fiscal shackles would later loosen. We’ll have to wait and see on that one.
M any governments aim to resolve finances early on, but the Labour party held out – leaving a vacuum to be filled by speculation that was rather downbeat about the nation’s finances. Is it all doom and gloom or is there a silver lining? It’s not immediately clear. The bigger question is whether this Budget will boost the public’s confidence to loosen their purse strings. It’s an ‘old-fashioned budget’ with taxes rising substantially to match spending. Although, there is a healthy dose of borrowing aimed at investing in public services and other infrastructure projects, which may elevate the public’s confidence. So what does it mean for builders? National Insurance rises National Insurance (NI) rises have not been imposed on the employee, but on the employer. So employees won’t see changes to their pay packets, but employers will pay more. The threshold has been raised to 15.0 per cent from 13.8 per cent on salaries above £5,000. This may affect future decisions made by a company such as wage rises and employing new staff, as employers will need to shoulder higher costs. However, Employment Allowance – aimed at smaller companies to reduce their NI contributions – has been raised from £5,000 to £10,500 so companies with a small NI contribution may benefit or see little difference.
Chancellor of the Exchequer Rachel Reeves
Wage rises The legal minimum wage is rising, which will affect a company’s outgoings: ● Over-21s will earn £12.21 per hour, up from £11.44 ● 18 to 20-year-olds will receive £10, up from £8.60 ● Apprentices under 19, or those over 19 in their first year of training, will see an increase of 18% from £6.40 to £7.55.
15
Master Builder
www.fmb.org.uk
SPOTLIGHT PENCIL AND BRICK
Challenges are inevitable on any project but it’s how you deal with them that counts CRAFTING PRESTIGE ‘A House with a Courtyard’ is not just a house; it’s a home for a growing family. the art and craft of the build. “For us, that is reflected in the craftsmanship of the construction, the project management and joinery.”
The new extension has meant the family has a much larger kitchen and dining area to enjoy, which is made all the more inviting by letting in plenty of natural light. “The client’s main aim was to create a highly individualised home, overflowing with character,” says Director Seán McAlister. “They wanted a project of ‘magazine’ specification and prestige in
portico with two semi-circular brick arches, which were sourced, cut and assembled in London. “The chamfered brick details are different heights under each arch,” McAlister explains, “which we did to correspond to our clients’ – both husband’s and wife’s – shoulder heights.” ● Bespoke integrated carpentry : In collaboration with Goldfinch Joinery,
Based in Southwark, London, Pencil and Brick undertook an extension and refurbishment project, which included: ● Extending the ground floor ● Refurbishing the entire house ● Rebuilding the outrigger with an internal courtyard to a Victorian terrace.
Project highlights ● Gauged brick details:
Pencil and Brick is known for its gauged brick details on clients’ extensions. This project lives up to the reputation, providing a brick
16
Master Builder
www.fmb.org.uk
PENCIL AND BRICK
irregular ceiling form. There is also a frameless oriel glass window projecting into the courtyard. ● Exposed timber rafters: The Pencil and Brick team treated the many structural rafters as individual carpentry projects, with each rafter perfectly planed and sized, and featuring exposed studs. Overcoming challenges Eager to save on costs, the client opted for tilers that weren’t FMB members. Despite warnings by McAlister and his team about the potential pitfalls of such a choice, the clients went for the cheaper option. The tilers arrived late to the project and rushed the job, which McAlister describes as “catastrophic”. Pencil and Brick sent the tilers away, taking over that aspect of the project too, ripping up the previous work and redoing it. “We had to delay the sanitaryware install for the bathroom,” McAlister says. “The tiling adhesive was bonded to the underfloor heating compound, so we were at risk of damaging that layer too. “In the end we carefully removed the tiles, repaired the UFH and retiled with new tiles to our workmanship standards. The clients were so relieved when the episode was over. You might pay a little more with FMB members, but if you buy cheap you buy twice.” Another challenge was managing the oversized, single unit of glass for the courtyard, as it could not fit through the front door or windows. McAlister’s team met with the neighbour – a craft beer brewery, fenced off from the client’s back garden – and
Managing people The resolution with the brewery neighbour shows how important it is for builders to manage relationships with all those who might be affected by a project. As the build was in a protected conservation area, Pencil and Brick hand posted letters to every neighbour for 10 houses in each direction, giving everyone a chance to ask about the impact it might have on them. “We saw a retired neighbour every day diligently weeding and planting the street pavement plant beds,” McAlister recalls. “We helped them bring the plants back to life, removed stomps with our equipment and strength, and helped plant new plant beds. Key project relationships are not just immediately reciprocal ones.” Of course, communication with the client is essential – at all times. Pencil and Brick hosted frequent informal meetings to fine-tune construction to meet standards. “We spent a lot of time proposing and selecting finishes and judging constructability. We arranged mid-project and project completion social meetings with the client so they knew the team and trusted their character as well as their skills.”
McAlister’s team designed and built a large plywood- structure extension of the kitchen facilities. The internal structure divided the room, essentially separating the kitchen and dining areas with a beautiful, arched opening, and two concealed skylights to invite in the changing light of day and night. ● Internal courtyard: With glass features on three sides of the internal courtyard, which is inspired by Japanese aesthetics, the space is enlivened by light, air and impressive views. ● Feature glazing to courtyard: One side of the courtyard has a large single unit of glass, cut to fit the
offered to help them with work in return for allowing them to take down the fence to get the glass through. “We had the glazing manually lifted through the back and into the house then refitted the fence, protecting our client’s pièce de résistance,” McAlister adds.
17
Master Builder
www.fmb.org.uk
SPOTLIGHT MEMBER VOICES
FUTURE FOCUS Members reflect on 2024 and share their hopes for the road ahead
I f forced to rate 2024 on a scale of one to 10, both Pete Bird and Joshua Park would give it an eight. Not bad at all, but what could have gone better? For both, the answer is the same: staff. “They don’t turn up, arrive late or disappear for longer than they should,” says Bird of Pete Bird Property Maintenance Ltd in Peterborough. “But these are typical issues in our industry. I know others in the business deal with the same.
might be to focus on hiring quickly to meet those needs,” he reflects. “However, as a business, we’ve always prioritised long-term hires. We want people who not only bring the necessary skills and experience but also fit seamlessly with our company culture and share the values we hold dear, such as commitment to quality, adaptability, and integrity.” As a result, Park has invested time and resources into the recruitment process. “The current job market is particularly
“One of the reasons was my own fault; initially, I was looking for cheaper guys because we weren’t making that much money. But I quickly realised that the more you pay, the better results you get. Then the staff issue goes away.” Staff has also been an issue for Park, Director of Q-Build Ltd in Scotland, particularly during a time of growth for his business. “With the increased demand for skilled site-based personnel, the natural instinct
18
Master Builder
www.fmb.org.uk
MEMBER VOICES
competitive with demand for skilled tradespeople at an all-time high, which can make this task very challenging at times and finding those who align with our standards can take time. “Despite the pressure to fill roles quickly, we’ve been steadfast in maintaining our high standards, knowing that the right people will contribute to our success in the long run. By focusing on long- term, values-driven recruitment, we’ve been able to grow our team without compromising on quality, even if it means a slower process overall.” Looking ahead Bird is on a mission to make his business “the absolute best”. “This year, we’ve been operating as a business rather than just being tradesmen,” he says. “I’ve been thinking like a businessman, not just a man in a van, and I am trying to make proper profits. We’re continually improving, trying new things.” With eyes firmly focused on 2025, Bird is optimistic. “We’re taking it seriously, supplying our own kitchens and bathrooms instead of buying them from somebody else. We’re going to be pushing the building work, branching out with extensions, brickwork – more than we previously have. We’ll be rocking and rolling next year.” For Park, the bespoke, luxury home market is what is getting him excited for 2025. “The demand for high-quality, custom-built homes continues to be strong, and more people now see the possibility of building their dream home as within reach,” he says. “In particular, certain areas of Scotland are becoming increasingly desirable for bespoke builds.” Park attributes this growth to a number of factors, including greater awareness of custom building
in unethical behaviours”. Citing the recent collapse of ISG and subsequent fall-out for many in its supply chain, he says: “It negatively impacted trust, not just between individual companies, but across the entire industry. “When major contractors squeeze margins to the lowest possible point, it creates immense pressure at every level of the supply chain and impacts on tendering practices across the industry from subcontractors to suppliers, which inevitably leads to reduced quality and strained relationships. The industry relies on trust “Our industry is reliant on trust, from the client all the way through the process to the main contractor, suppliers and subcontractors,” Park says. “If we could move towards fairer payment practices and eliminate behaviours that undermine confidence, we would see better-quality work and stronger, more reliable partnerships across the board. “By relieving the pressure on subcontractors and focusing on fairer margins, we would foster an environment of trust and excellence, benefiting everyone involved in the building process.” The big issue Bird would like to see addressed in the industry is having a mandatory licensing scheme put in place. “It really annoys me that someone can be a builder without a licence because it means the industry has a lot of idiots in it. But then you’ve got the good guys and the great guys – we like to think we sit in the great category – but it’s not always easy for homeowners to know who is good and great. “I’d like to see builders having to pass tests or exams – something to prove their competence – that would literally be the biggest thing for me.”
Business focus in 2025
Joshua Park: ● Process – streamlining and refining our processes to ensure every aspect of our workflow, from project management to communication, operates smoothly and efficiently – enabling us to maintain the high standards we’re known for. ● Stability – shifting focus from growth to stability of systems and teams will enable us to build a stronger foundation for sustainable, long-term success. ● Marketing – connecting with the right market, communicating authentically with clients who truly resonate with what we offer, which starts with a deep understanding of who we are as a company, the unique value we bring, and aligning this with clients’ desires and expectations. Pete Bird: ● Kitchens – we’re supplying our own instead of buying them from someone else. ● Bathrooms – the same as with our kitchens, we’re ramping things up. ● Building work – we’re branching out with extensions and brickwork.
options and more appreciation for exceptional architecture. “Scotland also has an outstanding pool of architects who are leading the way in this market, which, in my opinion, has only increased the appeal of building bespoke homes in these locations,” he adds. In his communication with architects and industry consultants, Park notes a prevailing positivity. “There’s a sense of optimism and confidence, suggesting that the appetite for bespoke homes will be robust in the immediate future. “I have found that architects are pushing creative boundaries, and homeowners are more willing to invest in quality craftsmanship and unique design elements that stand the test of time.” For the construction industry to evolve for the better, Park says there needs to be “significant improvement in payment practices to subcontractors and a reduction
Pete Bird
Joshua Park
19
Master Builder
www.fmb.org.uk
ADVERTORIAL NEXT TECH
C onstruction projects comprise a number of processes across multiple levels – from physical labour on the ground to drawing up plans in the office, and many third parties working around each other. Enter project managers – the people who sort through all the noise and impose consistency from delivery to execution. They typically have years of experience and a penchant for keeping all parties on the same page, but what if you could arm them with a tool that would allow your business to scale?
THE RIGHT TOOL FOR THE RIGHT JOB
Project oversight The first step in any construction project is to establish key contacts, responsibilities, budget, deadlines and other such details. The dashboard of
each project in Next Project displays this information so all stakeholders know who’s involved, what they’re doing, and how to contact them. While seemingly obvious, we believe the road to a successful project begins with getting everybody on the same page. Documentation records Once work starts, it’s important to know who did what and when, what the state of the work was at various points, and what checks have been carried out. It’s useful, then, to have documents stored in one repository, where all stakeholders can store information and retrieve it as needed. This can save time, eliminating hours of backtracking through texts, email chains and paper files. Another way the software saves time is through work orders. If a worker is assigned a task without context then the desired result may not happen.
Project management software can boost efficiency, doing the heavy lifting so your teams can focus on getting the job done
demanding progress updates and explanations for setbacks. Next Project allows clients to gain visibility of the project so they can see how much progress has been made and what is left to do. This frees construction professionals to focus on the job at hand. Time is money The sooner a project can be completed, the less costly it is, and the happier the client. Every project manager’s goal is to run a smooth operation, keeping misunderstandings, frustrating setbacks, scheduling errors and sub-par work to a minimum. Next Project makes such goals easier to reach.
Having the ability to log in and instantly decipher how well the project is going can enable decision-makers to identify bottlenecks and address them. Less negativity from clients Clients can get nervous when they feel that they aren’t in the loop. They consequently barrage project managers with emails, voicemails and texts
By providing documentation that details what needs doing and why, such as meeting compliance or client specifications, you minimise the likelihood that the job will need doing a second time. Deadline and budget forecasting Workers can log into Next Project via their smartphone or tablet and record what they have done and how many hours they have worked. The platform automatically factors in how much money was spent in hours worked and building materials consumed and adds information to the deadline and budget forecasting modules.
Looking for further guidance? See Next Project in action by booking a demo of the project management software, at
next-tech.com/en/book-a-demo-of-next-project-fmb . FMB members benefit from preferential rates on our services.
20 Master Builder
www.fmb.org.uk
BUSINESS SUPPORT FMB MEMBER APP
CONNECT WITH YOUR COMMUNITY
Launched in June 2024, the FMB member app fosters a thriving community, empowering FMB members to connect, collaborate and build a stronger future together
Move beyond the basics The FMB app offers more than exclusive member benefits, industry news, and access to helpful resources. Its true power is the FMB community, where members can: ● Connect with local and national builders: The app facilitates a vibrant online space where members can connect with each other across the UK. ● Find your local support network: Need a reliable
through initiatives such as the FMB Training Group.
connects all app users, but members can also participate in targeted
The community is home to experienced and
knowledgeable builders ready to share insights and offer support. ● Learn from each other: The app fosters open discussions where builders share best practices, innovative ideas, and lessons learned. This collective knowledge benefits everyone in the construction industry. ● Shape the future: The FMB actively listens to its members. Through the app, builders can suggest features and inform the creation of future special interest groups, ensuring the platform continues to evolve based on their needs. This includes shaping the future of the construction industry
The next generation The FMB Training Group is a dedicated community within the app for members who are passionate about skills, training and apprenticeships. If you want to get involved, reach out via the app or email publicaffairs@fmb.org.uk to join the conversation and share your expertise with our growing skills community! Impressive engagement Since its launch, the FMB member app has seen impressive engagement. More than 1,000 members visit the app every month,
conversations. There will be groups for housebuilders, heritage project specialists, retrofitting enthusiasts and more coming soon as the app develops in 2025. A collaborative culture The FMB app provides a convenient platform for finding answers, but it is also a thriving hub for collaboration and knowledge
sharing. Members can: ● Share insights and ask questions: Stuck on a technical challenge?
quantity surveyor or a builders’ merchant
recommendation? Your local group within the app provides a platform to tap into the collective knowledge of fellow FMB members in your region. ● Join targeted discussions: The ’Everyone’ group
contributing posts and comments, which is a testament to the FMB’s thriving community.
App Store Google Play Store
Join the conversation The FMB member app is about building a stronger future for the construction industry, one connection at a time. Download the FMB app today and join the conversation!
21
Master Builder
www.fmb.org.uk
BUSINESS SUPPORT PSYCHOLOGICAL SAFETY
Having a joke on site is fine but not if it comes at the cost of another person’s
sense of belonging and psychological wellbeing
JUST BANTER?
C asting his
mind back 25 years, Neil Groom still remembers the
bricklayer who bullied him on site. “He would call me all of the names under the sun,” Groom says. “He said things like ‘You’ll never be a bricklayer as long as you’ve got a hole in your a***’ or nasty comments like that. It fed the negativity. Initially, it made me feel worthless and I wondered if I’d break.” Fortunately for Groom, he didn’t. It motivated him to prove the “tough Northerner with a hard background” wrong. Two and half decades later Groom runs a successful construction business, NJG Building Solutions Ltd in Hertfordshire. “You can destroy someone in seconds with a powerful remark. The thing is, though, once the bond with the mentor is broken, you have no respect for them. But their words leave a mark on your subconscious mind and ripple into your future. “Maybe you only really notice its effects five or 10 years later when you’re about to make similar comments to somebody else. Recognising that is a profound moment.”
Master Builder 22
www.fmb.org.uk
PSYCHOLOGICAL SAFETY
about anything else. It might be that a joiner came to a site then said, ‘My brother knows another joiner.’ Next thing, you had all of these people that you didn’t even know. “Nowadays, sites don’t employ people off the street; people need to have documentation showing they’ve done health and safety courses.” With every new generation, the one that preceded it believes it has had life too easy. Sentiments such as youngsters not having enough grit, determination or resilience – or being ‘snowflakes’ – abound. Groom sees it pragmatically. Even if this is true, why can’t leaders treat the youngsters more delicately, he says. “With Covid and smartphones, they don’t always have the best communication skills and might be a little closed off. There seems to be less speaking on sites. “Leaders need to be open-minded and get to know their teams and answer their what ifs and speak to their doubts. It’s about sharing your vision with your team.” Groom says leaders should counter so-called banter, like ‘he’s an ice cube, he’s going to melt in the sun’ or ‘your hands are so delicate you’d better put on your gloves’ with rationale. ‘No, you take a break in the shade or wear sunblock because prolonged exposure to the sun can be dangerous. We all wear gloves because health and safety regulations demand it.’ A different type of bully Gilmour points out that bullying is not always between individuals on a site but can happen off site on a larger business- to-business level. Take the issue of late payments. He says: “There are a lot of companies where it’s a problem. They’re meant to be paid within 30 days of receipt of their invoice, and 60 days later, they’re not paid. “That’s the majority. Some still haven’t been paid after 80 days. Then you have businesses going bust, just being clobbered. That’s the bullying I see – and it’s before you get to the site.” Fundamentally, creating positive work environments requires everyone to treat each other with respect and for leaders to ensure there are processes in place to deal with incidences of bullying.
Say no to bullying Groom’s advice: ● Have your team understand the ‘why’. Why is bullying happening? How has it been allowed to persist? What does it say about the company culture? Once you know you can make changes. ● Coach your senior people or have them undertake training to make sure they know how to manage people in a respectful and encouraging way. ● Be the best version of yourself so that your team brings their best selves to work. Be a pleasure to work with and you will attract the right people with the right mentality, which brings about harmony. Gilmour’s advice: ● Implement clear policies and training on acceptable workplace behaviour. ● Encourage open communication and reporting of inappropriate behaviour. ● Foster a culture of mutual respect. ● Address underlying issues such as financial pressures from late payments. “You don’t want to see someone going home with their head hanging down, thinking you’ve broken them. I hope construction has a bright future with the next generation on site, where they’re not being picked on or spoken down to but treated as equal human beings with a right to learn and opportunities to succeed.” Times have changed Jim Gilmour, a past National President of the FMB and Director of ODC Ltd in Glasgow, says there is less bullying on sites nowadays compared with the past. Part of that is down to better health and safety regulations, which means people on site are more aware of what is permitted and not permitted by law. As a result, there is less criticism or mockery for cautious behaviour. “Years ago, before the legislation came in to protect workers, you’d have tradespeople come to your site who were only there for the money. They didn’t care
In many workplaces and on construction sites around the UK, there is banter. It can be fun and a powerful way to connect with colleagues. But the idiom, ‘too much of a good thing’ rings true. The reality is that humour, joking and teasing are only truly funny when no one gets hurt. Sadly, the line between banter and bullying is easy to cross – especially if the workplace culture enables it. “What starts off as friendly banter on a one-to-one basis can be taken too far, often when it is picked up by a group and directed solely at one person,” says Groom, whose past experiences he credits with making him a better leader. It’s why he chooses to invest in developing trust and confidence with his apprentices. “They are a legacy to leave behind to change the construction industry for the better,” he says. “You can show someone how to lay a brick, but by giving them a story about why we do it and why we need to strive for outcomes close to perfection, that will motivate them. Calling them names and putting them down will not.” Groom qualified in ‘motivational intelligence’ – a framework by The Power Within Training, which is all about encouragement and teaching rather than aggression and sarcasm.
23
Master Builder
www.fmb.org.uk
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52Made with FlippingBook - professional solution for displaying marketing and sales documents online