Healthcare is changing to meet the ever-evolving needs of patients, consumers and communities. At Wellstar Health System, we actively listen to those we serve to understand those needs and address them with skill and compassion. Nationally ranked and locally recognized for high-quality care, a diverse and inclusive culture and exceptional team members—Wellstar is people taking care of people. While the COVID-19 pandemic has created challenges for us all, our commitment to serve patients, families and communities across Georgia remains unchanged. Our dedication to uphold our Mission and enhance the health and well-being of every person we serve, regardless of circumstance or diagnosis, remains steadfast. That’s because we know that healthy individuals build healthy, resilient communities. Listening has always been a priority at Wellstar. Beginning in July 2018, we spent 18 months gathering feedback from more than 8,000 Georgians, including team members, community partners, patients and consumers. Their input was our North Star, helping to guide our strategy and ensure that Wellstar is positioned as the healthcare partner of choice in the communities we serve. From these conversations, we learned that consumers want a health system that shows compassion and empathy while fostering a strong patient-provider partnership and giving consumers control over their healthcare journey. Consumers told us they want tailored, quality care that values them as individuals. This insight aligns with our belief that healthcare is a partnership, a journey from birth to end of life. Our greatest asset in this effort is the dedicated, diverse care teams that staff our hospitals, offices and facilities—the extraordinary physicians, nurses and others on the front lines, and behind the scenes. By combining research insights with patient feedback and critical regional insights from our 2019 Community Health Needs Assessment (CHNA) with the Georgia Health Policy Center, Wellstar refined our Mission, Vision and Values and established a new brand identity. Join us on the journey to be MORE THAN HEALTHCARE.
Candice L. Saunders President & CEO
Otis A. Brumby, III Chair, Board of Trustees
The result? A renewed commitment to excellence with a personalized, integrated approach that is more than healthcare. The Community Health Needs Assessment (CHNA) findings helped us identify opportunities to support people in our community. Being a not-for-profit health system permits Wellstar to offer care when and where it’s needed most. In 2019, we provided $785 million in charity care, unreimbursed care and community programs. Through more than 450 community partnerships, we deliver meaningful programs in areas that go beyond traditional medical services, like literacy, housing and food insecurity. By addressing essential needs, we continue to make a difference in the health and prosperity of the community today, and in the future. Our CHNA further confirmed that integrating healthcare services across our entire system is vital to meeting community needs and bringing high-quality, compassionate care to more people. From our hospitals to health parks and medical offices, we are steadfast in our belief that providing the best care in the world revolves around your needs. Thank you sincerely for entrusting us with your health and that of your loved ones. Your support of our system, including the life-changing work of the Wellstar Foundation described in this report, sustains us and inspires our journey to serve with excellence. Together, we will achieve “More than healthcare. PeopleCare.”
Candice L. Saunders
Otis A. Brumby, III
President & CEO
Chair, Board of Trustees
1 | 2019–2020 COMMUNITY REPORT
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