Warranty Claim Form
Landscape Warranty
At High Prairie, we believe that the alfresco lifestyle should be as effortless as it is beautiful. That’s why we offer a proactive warranty program designed to provide you with complete peace of mind. From our easy warranty claims process to our exclusive Lawncierge service, we ensure that your investment remains in peak condition long after installation. Coverage: Lifetime Warranty: For full-service maintenance clients (valid for the length of the contract). One-Year Warranty: For non-maintenance clients with irrigation. Three-Month Warranty: For non-maintenance clients without irrigation. Guidelines: Covers one-time replacement per plant. Clients must provide proper care (watering, fertilization, pest control). Warranty is void for past-due accounts. Replacement timing is subject to planting conditions and availability. Plant Death: 80% death or decline is required for replacement We reserve the right to schedule based on planting and resource availability. Exclusions: Damage caused by acts of nature (drought, hail, freezing, pests). Mechanical damage (e.g., mowing, trimming). Animal damage (e.g., deer, rabbits). Certain high-risk plants (e.g., Azaleas, Rhododendrons, Columnar Boxwood). Expectations: Seasonality: Each plant breaks dormancy at different soil temperatures. This means that it can be late-spring before we have a comprehensive idea of which plants haven’t made it. Winter bronzing can occur as part of normal, healthy reaction to cold winter winds. This does not indicate death or decline. LANDSCAPE WARRANTY DETAILS
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