The letting service
Your commitments In order to join the Letting Service you are required to ensure your Holiday Home meets the feature requirements on page 9 and is ‘up to Standard’ by complying with the following:
Our commitments We manage the whole process for you. This includes but is not limited to: works How it
• Personal possessions
• Insurance You require adequate and appropriate letting Insurance with a minimum of £5m Public liability cover. We will require proof of this so please check your existing policy. • Health & Safety We will need certificates to demonstrate that safety testing of the Gas & Electric installations in the Holiday Home and Fire Extinguishers have been tested within the last three years before letting can commence. Electrical appliance PAT testing need to be tested every year. (We will need evidence of this by adequately qualified contractors or we can arrange on your behalf for a charge). Fire blankets and Crib 5 mattresses are also a legal requirement for rental. • TV Licence You require a dedicated TV Licence for your holiday home (in addition to the one that you have at home). Check out www.tvlicensing. co.uk for details. • Financial arrangements To qualify to join the Letting service, you must have set up payment by one of the three payment options for your 2026 Site Fees and Rates as detailed in your Site Fee notification letter and have paid insurance in full. • Dog friendly accommodation If you are a dog owner, we require your accommodation to be let as dog friendly. If you aren’t a dog owner, you can still let as dog friendly. We require your decking to have a gate.
You agree to remove all personal items, including BBQS, leaving only items detailed in the inventory list in this brochure in your Holiday Home. If you wish to store your possessions on site, please enquire in to having an Asgard box on your pitch as you must not store items in the holiday home including under benches, under beds or inside any cupboards. We will remove all items, including BBQ’s other than those on the Inventory List in this document and unfortunately cannot be held responsible for their storage or safe return. You may be charged a removal fee. • Internal cleanliness You will carry out a full clean of the Holiday Home as per our specification prior to the start of the letting season or period of letting. Alternatively, book in a clean with the owners team 7 days prior to arrival. Carpets and upholstery may also require cleaning before the season commences. You will need to advise on dates of cleaning well in advance of arrival. • Exterior Even when on let, you remain responsible for the exterior of your Holiday Home, including the steps, veranda/decking (if applicable) & outdoor furniture. We will tidy furniture and remove debris but any jet-washing of the exterior and/ or decking required is chargeable. You will need to advise on dates of required maintenance well in advance of arrival. • Maintenance, repairs and specialist cleaning Any required must be completed. This includes the repair or replacement on any damaged fixture or fitting and all inventory not covered by the Free Top Up Scheme.
Marketing & Sales •
Holiday Services •
We undertake significant digital marketing activity to ensure we have a strong digital presence, targeting holidaymakers in search of a family friendly holiday experience • We manage relationships with third-party booking agents both online and offline to maximise your sales opportunity We undertake offline marketing activity including letters and postcards to our database • • We regularly review and adjust our pricing in response to changes in demand and competitor activity. We are working with a revenue consultancy to improve our ability to forecast demand and adjust our pricing accordingly. • Since all future reservations are subject to amendment and cancellation, we encourage you to login in to the portal to view your lettings that have taken place and monies earnt to date on a regular basis
We provide the full range of housekeeping & maintenance services in-house and are therefore entirely in control of maintaining the high standards we set. These services may be chargeable • Your accommodation will be both cleaned and subsequently checked between each and every arrival • We provide you with a Free Inventory Top Up Scheme covering crockery, cutlery, glassware and cooking utensils. • We fulfil all Waterside Holiday Group telephone and online bookings as well as validating bookings made by 3rd party agents • We are fully responsible for the guest payment process, including all card payment fees and also protecting you from any card fraud • We provide all holidaymaker correspondence & respond to any queries raised both pre and post-departure • We welcome our mutual guests providing a private key handling service and guest services support throughout their stay • We manage all the contractual obligations with our mutual holidaymakers
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TREGOAD 2026 LETTING SERVICE
TREGOAD 2026 LETTING SERVICE
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