The FAQ’s
What is included in the guest holiday price?
answered! Your questions...
Letting your Holiday Home is an excellent way of generating an income to help offset your ownership costs. Primarily how much income you generate will depend on the number of weeks you make available to us to let out for you and at which times of the year. Inevitably, letting out school holiday dates will result in higher occupancy of your holiday home compared to ‘off-peak’ dates. Please be assured we will always endeavour to generate the highest possible tariff on your behalf. That said, we are subject to heavily changing market demands and we will operate discounting on your behalf as and when required, to ensure that we achieve the best possible earnings for you. As a reassurance, Waterside guarantee that you will receive a minimum income of £150 for 7 nights or more and £75 for stays any shorter than 7 nights
Unless the guest adds on an extra such as a cot, high chair, or additional paid activities, for example, our holidaymakers pay a single inclusive price that covers: • the use of the accommodation for the specified holiday duration for all guests in the party up to the maximum berth of the unit in which they’re staying • the cleaning of hot tub and daily checks* • the provision of clean bed linen and towels* • the use of our Leisure facilities (sometimes referred to as the Management Charge on Letting statements)
For how many years must I join the scheme and how old can my Holiday Home be?
* dependent on grade of accommodation
How will I know if my Holiday Home is let out?
You will be invited to join the Letting Scheme on an annual basis, typically signing up in Autumn of the preceding year. The quality of your accommodation is paramount, however since guests typically equate age with quality, your Holiday Home will need to be 7 years or younger i.e. no older than 2020 for the 2026 season. Exceptionally well maintained or refurbished accommodations may be considered at the discretion of the park team for a grace year. (Lodges need to be 10 years or younger and are assessed annually thereafter).
To view any bookings that have been made in your holiday home, you can log in to the portal. All bookings are subject to our cancellation policy and Price Promise.
What happens if maintenance or housekeeping is needed whilst my Holiday Home is let out?
How will I know what income I have made and when will I receive it?
What price will be charged for my Holiday Home?
In short, we will deal with any maintenance and housekeeping requests that your guests bring to our attention. Anything that we anticipate will cost less than £150 we will automatically carry out on your behalf and charge to your account in the interests of ensuring we can keep your Holiday Home rented out for you. We will always endeavour to contact you before work is carried out, but at times we may need to go ahead with the work to retain the guests in your accommodation and not result in a loss of income for you, this includes any carpet or upholstery cleaning. In the event that a replacement electrical item such as a TV is required we will replace the item with one of our rental items which will be charged to your account. You will then have the option to carry on renting the item from us or replacing the item yourself. The team will advise you on the related rental costs if this is the case.
You will receive a monthly letting statement within the first 7 days of each calendar month with all bookings allocated to your holiday home. Your letting income payments will be paid at the end of the letting season directly into your Owners account. This payment will come alongside a full breakdown of all of the lettings, charges and your income for the season. The balance will be paid to your owners accounts and any outstanding charges on your account will be paid by the income – this includes gas, electric and site fee billings. You can then request a payment for any remaining credit by filling out the form provided with your end of year statement. Monthly letting income payments are not available. Please note that income is only payable for bookings that actually stay in your accommodation.
We have many years of expertise in optimising holiday prices to ensure we charge the right price at the right time. Factors impacting pricing include: • the holiday duration • the arrival date and arrival day of week • the grade of accommodation • the number of bedrooms • whether you have a Hot Tub or the accommodation is Dog-Friendly. In addition, we consider the prevailing market demand and both the rate of sale and remaining availability.
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2026 LETTING SERVICE
2026 LETTING SERVICE
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